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Summary
My career goal is to achieve professional excellence in long term, for assuming a leadership role and benefiting the society. In order to achieve this goal, my immediate objective is to understand, apply and upgrade the knowledge and skills obtained, for gaining professional experience and benefiting the employer through ethical conduct, commitment and motivation to learn. I'm always ready to seek challenging assignment and responsibility, with an opportunity for growth and career advancement as
Experience
Assistant Operations Manager
Freelancer
Technical Support
Handling the technical inquiries over the phone that may arise for the retailers all over in Australia and New Zealand, those using Epay services (Opal)
Providing them customer service to the highest standards
Leading my team to achieve monthly goals
Account Manager
Training the new hires on SOPs and procedures as well as on the laws governing the collections Practices for US
Reviewing disputes from consumers and business, and developing strategies to resolve disputes
Matching company philosophy, mission and values with collectors on a regular basis
Ad hoc strategies to meet daily, weekly, and monthly collection goals
Work effectively to maintain client-consumer relationships
Portfolio Management of assigned clients
Assistant Manager
Front office and housekeeping supervision
Night audits and reconciliation of cash and credit card payments
Making sure the hotel is presentable to highest standards and customers are served in a timely fashion
Assisting manager tackling any issues that may arise
Handling customer complaints and providing them with the best solution
Expert user of Opera Reservation Systems
Hospitality Staff Memeber
Match day hospitality staff member
Customer Sevice
Hospitality Staff Memeber
Hospitality staff member at London 2012 Olympics Games
Sales Advisor
Customer Service
Assistant Logistics Manger
Communicate between regional offices and display centres.
Responsible of delivering required stock within specific time frame.
Keep record of stock movement between different display centres
Assistant Internal Auditor
Responsible of stock taking from all display centres and regional offices.
Coordinating with managers about stock requirements
