Summary

I’m a Supply chain specialist with an interest in building the most effective workforces possible. For over 5 years, I’ve been helping businesses find their perfect solutions and providing them dynamic solutions for their logistics with proactive approach. Conventional power of negotiation to interact with customers and making win -win situation for them and Organization.
Customer-centric professional with a proven capacity to interface effectively with all levels of personnel and clients of diverse backgrounds. Employs cross cultural sensitivity and awareness to liaise with clients and develop positive, lasting relationships with key stakeholders.
Passion and self-Motivation takes me higher so I also do consulting for my colleagues and motivate them to retain the good company’s culture.
I love sport like Badminton and cycling,settle myself with every recipe in the family cookbook, and indulging my love for seeing new places.

Experience

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Senior Customer Service and Operation Specialist
Damco Pakistan pvt ltd
Jul 2018 - Present | Karachi, Pakistan

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Customer Service Specialist
DHL Logistics (Formerly Exel Pakistan Pvt. Ltd.)
Dec 2015 - Present | Karachi, Pakistan

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Intern
CMA CGM Pakistan Pvt Ltd
Sep 2015 - Dec 2015 | Karachi, Pakistan

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Service Ambassador
Faysal Bank Limited
Dec 2014 - Sep 2015 | Karachi, Pakistan

Client service

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Intern
Aga Khan Hospital for Women
Jun 2013 - Sep 2024 | Karachi, Pakistan

Education

Iqra University
M-Phill, MPHIL‎
Marketing, Supply Chain and Logistics Management
Completed
2018
University of Karachi
Bachelors, Bachelors in Commerce, Bachelors in Commerce‎
Accounting & Finance, Marketing Management
Grade B+
2013
APWA GIRLS COLLEGE
Intermediate/A-Level, Intermediate in Commerce, I.Com‎
Commerce
Grade B
2011

Skills

Intermediate Analytic Reporting
Expert Analytical Skills
Beginner Bank-Corporate
Intermediate Banking Relationships Management
Intermediate certified international forwarder
Expert Conservation Awareness
Intermediate Cooordination Skills
Intermediate Distribution Handling
Expert Evaluating Risk
Expert Excellence Standard
Expert Freight Forwarding Management
Intermediate Handling Assignments
Expert Import and Export Documentation
Expert ImportOperations
Intermediate Japanese & Korean Language Proficiency
Intermediate Key Account Management
Intermediate Leading Diverse Teams
Expert Logistic Support
Expert Logistics
Expert Logistics Management
Intermediate Merchandising
Expert Negotiation Skills
Intermediate Preferably 5 years or more experience in the
Beginner Private Limited Companies
Intermediate Procurement Knowleddge
Expert Purchase Management
Expert Quality Control Processes Command
Expert Record Keeping
Expert Relations Management
Intermediate RESTful APIs
Expert Sourcing Skills
Beginner Stitching Skills
Expert Supply Chain
Expert Sweeping Knowledge
Intermediate رعاية العميل
Expert عمليات خدمة العملاء

Languages

Expert English

Companies Followed

Zeenat Contacts

Khurram Shahzad
Lahore Development Authority, Lahore