• Closely working for new vendor development and negotiate costs while ensuring implementation of SLA.
• Purchase and maintenance of head office, branches and call centre’s furniture and equipments.
• Ensures office supplies are adequately maintained and replenished for continued operations.
• Supervise all kind of repairs and maintenance & renovation of head office, branches and call centres.
• Preparing purchase orders, GRN and delivery notes for all kind of purchases and forwarding the same to accounts department for payments processing.
• Negotiating with landlords while finalizing location and assist in drafting of agreements for new branches.
• Maintaining all files related to maintenance, office supplies, future demands, and vehicles.
• Maintaining and keeping up to date records of fuels cards, mobile phone and sim cards.
• Arranging visa, tickets, hotel arrangements for homecoming guests and employees travelling abroad.
• Dealing with insurance companies for claim processing and new policy arrangements premium negotiation.
• Working closely with project manager to ensure prompt arrangements and adherence to quality.
• Dealing with all local government bodies to obtain permits, licenses to ensure of flawless operation.
• Working closely with parent company (Hilal Foods Ltd) for arrangement of events, conferences and seminars.
• Establish and maintain utility records and ensure adequate usage of the same by investigating abnormalities.
• Surprise visits to outlets, call centre to ensure satisfaction of operations and adherence of company policies.
• Lead regular inspection of company maintained cars, bikes and delivery vans, kitchen and branch premises.
• Working closely with internal audit department to resolve reported issues.
• Maintain cash register collect and deposit cash and cheques in a timely manner to reduce risk of loss.
• Perform daily and weekly cash closing procedures and reconciliations at head office.
• Coordinate

• Received, responded to and initiated correspondence and other documents for students and universities.
• Managed customers’ database accounts, performed customer verification and processed applications, orders and requests.
• Performed quality control checks to ensure accuracy and integrity of records held and updating the same in a timely manner.
• Prepared various analytical reports and databases related to students, universities, employers and acquisition of new business.
• Organized and participate in major events such as training, seminars on job counselling, presentations at high schools, job fairs etc.
• Assisted in development of marketing campaigns and material for new brochures and flyers and conducting market research.
• Established new business relationships with various employers and universities locally and abroad for new business opportunities.
• Managed high volume of queries and cases in a timely and efficient manner ensuring excellent customer relationship.
• Understood and interpreted customers' needs and wants and research best possible solutions.
• Demonstrated positive and professional attitude to promote positive image of the firm and tapping potential customers.
• Managed daily functional requirements of office such as attendance records, purchasing etc. to ensure efficient operations.
• Provided office assistance and performed ad hoc duties as communicated by the management.