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Summary
I am an B Tech (4 year) Electrical from Indus University, with 7 year experience in relevant field & currently working as a Assistant Engineer at interactive group in Pakistan.I am confident that i can value to your organization through multi tasking as i am already looking forward Data center all infrastructure, Electrical Troubleshooting, Electrical 3 phase wiring, APC MGE and other model UPS repairing installation network configuration, Working in 24x7 business environment. Manage customer throw email, phone and ticketing system, work with PAKISTAN NAVY, Mobilink Pakistan,PPL, Metro cash and carry and other Projects, SLA,S
Experience
Assistant engineer
Responsible for the installation, support and management of network technologies operating in 24x7 business environments.
• Work on APC UPS MGE and other model install repairing fault diagnose IP configuration etc.
• APC and unifier cooling unit’s maintenance
• Resolving windows system issues.
• Identifying, diagnosing, and resolving network problems
• Troubleshooting network LAN and Wi-Fi issues.
• Installation of Hardware and software at the customer’s premises.
• Administration of ticketing system/helpdesk system for the resolution of complaints.
• Installation and configuration of system and network printers and scanners.
• Managing all customer issues and if required escalate it to required departments.
• Perform troubleshoot on all network and application issues and recommend resolutions to
ensure better customer services.
• Manage requests from internal and external clients and resolve it through email and phone.
• Monitoring the network through the Network Monitoring System. Network performance
reporting such as bandwidth usage, pack loss, downtime of the remote terminals.
• Documentation of troubleshooting and problem resolution steps
• work with PAKISTAN NAVY, Mobilink Pakistan,PPL, Metro cash and carry and other SLA,S
Sr. Electrician
• Reporting To Assistant Manager Maintenance & Chief Engineer
• Supervise All Electrical Maintenance, Repairing & Installation Works
• Maintain Lighting & Other Equipment’s of Building before & during Operation Times.
