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Summary
Highly results-oriented and intelligent professional with 8 years of extensive background in Customer Care, including 4 years of specialized experience in digital banking at United Bank Limited. As an Assistant Manager, I execute my responsibilities with confidence, actively seeking guidance from senior colleagues when needed. With a strong work ethic and professional commitment, I possess the ability to take initiative and adapt to complex working situations. A team player with exceptional interpersonal and communication skills, I bring forth innovative ideas and expertise to drive improvements in the digital banking and customer service department. Eager to revamp operations and surpass higher goals. Open to relocation for career advancement.
Projects
Experience
Assistant Manager Portfolio Digital Banking
To manage and lead the team of relationship managers (RMs) to run all operations smoothly, meet best services level and achieve daily Sales target. Examining and responding all AML related queries raised by department. Arrange to conduct CDD and EDD of customers when needed. Maintain MIS reports as well.
