Summary

I have been attached to the field of 'SOFTWARE QUALITY CONTROL' spanning over 7+ years, with a deep passion for 'Software Testing', which has influenced me to set aside the misconception of only discovering software bugs as a crucial activity but in contrast, I have portrayed to add value to the product by more salutary ‘USER EXPERIENCE’.

I believe to have the natural ability to perform analysis, address the complexities, edge-cases & worst-case scenarios all along with a demonstrated history of working with different domains such as E-commerce services , Travel and Hospitality , Content Management Systems , Inventory Management. Furthermore, I have gained sufficient knowledge in Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) & Bug Life Cycle with good client coordination and expertise in functionality, usability, regression and activities of Black-box testing techniques on different applications of Desktop, Mobile and Web.

My up-to-the-minute association is with Sudofy, as a Senior QA and Delivery manager where I've had the privilege of working cross-functionally with the Engineering and Design team to ensure project success and client satisfaction. My role involves conducting comprehensive testing across web and mobile platforms, managing client communications, delivering project demos and ensuring seamless post-launch support and improvement.

Projects

Software Process Implementation in E-Commerce Portal

Experience

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Senior QA and Delivery Manager
Sudofy
Nov 2021 - Present | Karachi, Pakistan


Conduct comprehensive testing of various applications, including web and mobile platforms.
Log and manage bugs or issues, ensuring clear documentation and communication with the development team.
Handle multiple client projects concurrently, ensuring timely delivery and adherence to quality standards.
Monitor project progress and make adjustments as necessary to ensure successful project delivery.
Serve as the primary point of contact for clients, managing all aspects of client communication.
Deliver project demos to clients, gather feedback, and work with the team to incorporate it into the project.
Compile and maintain project-related documents, including project estimations, timelines etc.
Conduct daily standup meetings with the team to monitor project progress and address any impediments.
Contributed to enhancing user experience and optimizing user flow during the project development phase.
Offer recommendations to clients for developing admin panels using low-code platforms like Retool and Tooljet.
Assist clients post-project launch in production by providing support for improvements, addressing issues, and offering defect resolution suggestions.

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Senior Software Quality Assurance Engineer (Lead Level)
Technyx Systems
Nov 2018 - Oct 2021 | Karachi, Pakistan


Formed a full-fledged Quality Assurance Team from scratch while assisting in formulating QA standards and best practices.
Mentor QA team members by training them in personnel and share expertise.
Suggest ways to improve front and back-end procedures and processes of testing and introduce few tools like Trello, JIRA and Browser-stack
Prepared test-finding reports like checklists, test cases for the development team.
Coordinate bug fixes and software enhancements with development teams, conduct further testing in the next iteration to ensure that those bugs have been eliminated.
Participated in daily stand-ups, sprint review & planning, Sprint grooming, and Sprint retro as part of Agile processes.
Performed Cross-platform testing on various projects and managed release notes.
Interact with developers in discussion for UI/UX, user flows to evaluate the problems, and recommend possible solutions.
Managed team members in day-to-day activities by assisting them in achieving their daily tasks, including scheduling and managing ongoing projects.

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Software Quality Assurance Engineer
Traffic Online JLT
Apr 2018 - Oct 2018 | Karachi, Pakistan


Developing and Executing Test plans & Test cases at various stages of project.
Deploy builds on QA build servers using Bitwise SSH Client for Build logging / quality purpose.
Perform web UI validation for cross browsers / devices compatibility and responsive testing on different devices.
Reporting issues with their priority and severity levels over JIRA and executing the bug life cycle.
Prepare and present project reports to Senior Management.

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SQA Engineer Level - I
Digital Dividend
May 2017 - Mar 2018 | Karachi, Pakistan


Performed all kinds of black box testing for web, android & iOS applications with focusing on cross-browser and responsive behavior.
Created and executed well-structured and precise test cases by reviewing requirements such as BRD, software specifications.
Track and reported functional & non-functional bugs on Trello and perform thorough regression tests after bugs were resolved.
Preparation of Test Data, exposure to SQL and created/executed scripts to perform database testing.
Maintain effective communication with software engineers & Managers on project requirement, limitation, API changes and gave comments on risk managements.
Involved in client communication for discussing project requirements, deliverables, changes and feedback.

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SQA Engineer
NewSoftwares
Jan 2017 - Apr 2017 | Karachi, Pakistan


Worked on UI standards and test and verify UI standards for iPhone, Android and Windows Phone.
Black box, Smoke, Regression, Sanity testing, Functional testing, Performance, Configuration Testing.
Create and execute Test Cases & Test Scenarios.
Testing Desktop and mobile applications as per the plan.

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SQA and Project Cordinator
Tech Chef
Oct 2016 - Dec 2016 | Karachi, Pakistan


Estimate, plan, and coordinate testing activities & ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved.
Review requirements specifications and technical design documents to provide timely and meaningful feedback.
Responsible for assigning tasks of ongoing projects to individuals working physically and remotely also ensuring the assigned tasks meets the deadline.
Review requirements specifications and technical design documents to provide timely and meaningful feedback.
Communicating and coordinating with international and local clients for development/ improvement or resolving issues in any pre allocated tasks.

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Data Processing Engineer
Etilize Pakistan Limited
Apr 2015 - Oct 2016 | Karachi, Pakistan


Developing standardized product data by deciphering the manufacturer’s/merchant’s raw technical data, which meets the specific customer requirements.
Inter-departmental coordination with QC & audit, acquiring feedback and suggestions for resolving issues arising due to varying customer needs.
Actively involved in communication with foreign customers and colleagues in day-to-day tasks.
Provide JIRA response by working on on-demand product requests as per customer requirements.
Acquiring product images from vendors.
Provide training and documentation to new users.
Product mapping within assigned Categories.
Give Feedback for enhancement and suggest improvements in categories template for product data development.

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Internee
Pakistan International Airlines
Nov 2014 - Dec 2014 | Karachi, Pakistan

Learned about Hands on approach to Database design and Management.
Designed and developed the database and wrote stored procedures using SQL Server 2012.
Create basic SSIS packages using BIDS (Business Intelligence Development System).
Perform Calculations of Employee Salaries in MS Excel through various types and entered data
in database.

Education

Orasoft
Certification, Oracle Database 11g‎
Data bases
Completed
2015
Usman Institute of Technology (UIT)
Bachelors, Bachelors in Science, BS in Computer Science‎
Computer Science
2014

Skills

Intermediate API Testing
Beginner Automation Testing
Expert Black Box Testing
Expert Bug Tracking
Beginner Javascript
Intermediate jira
Beginner JMeter
Expert Manual Test Execution
Intermediate Microsoft SQL
Beginner MS SQL Server
Beginner PL and SQL
Beginner Query Language
Expert Regression Testing
Beginner Security Testing
Beginner Selenium
Expert Software Life Cycle Testing

Languages

Intermediate English

Muhammad Contacts

Muhammad Rizwan
Hinopak Motors Limited
Muhammad Hanif
Inbox Business Technologies (Pvt) Ltd.
Muiz Naseem
DataCheck (Pvt.) Limited
Mohammad Ibrahim
Love For Data