Core Admin Operations by reporting directly to Director Administration.
-Management of Company maintained executive Guest houses for expats, C Level employees and executive management.
-Managing outsourced subsidized cafeteria for 280 employees with employee deductions.
-Manage BODs & C Level employee meetings, refreshment arrangements along with reservation & bookings of 5 meeting rooms.
-Management of Assets Store, Scrap store, Record room storage and strict checks on Inventory, Inwards & outwards e-register.
-Handling of Petty cash of 100K for Admin department & expense claims verification for respective teams.
-Responsible for Facilities management of Head office, Guest Houses, Repair & maintenance of office equipment Furniture Fixtures, Building, HVAC System and its periodic services.
-Lead the assets tagging of fixed assets, assets tags reconciliation, movement orders for assets, new assets tagging ERP based.
-Evaluation and induction of new vendors for Supplies, facilities / Equipment’s under service agreement.
-Periodic auction of Scrap, Office equipment & fixed assets disposal lead and further negotiations with vendors to get maximum cost.
-Coordination with buildout team for new projects, Leasehold, Rental Contracts and the Build-out projects with consultants or contractors to ensure timely completion and execution.
-Tasks assignments to general supervisor for frequent shifting of departments and offices during or after office hours.
-Manage monthly Kitchen & office supplies as per monthly consumption within assigned budget.
-Supervise horticultural and landscaping at head office, Sports complex, Guest houses by managing the team of gardeners.
-Travel & Hotel accommodation arrangements for executives traveling to the regions as per their approved TAFs.
-Outdoor events, Training workshops management along with complete setup and catering.
-Raising PRs & POs to initiate the Purchase or payment process for admin and procurement team. See less

Reports to Executive Director Admin & HR:
- Manage the entire administration function for 24/7 online location independently.
- Discharging responsibilities on whole range of administrative areas ranging from policy compliance by employees to travel, Accommodation, Facilities & Services, Furniture Fixture, Asset Management, Fixed Assets & Leasehold, Asset disposal, vendor management, contract administration, inventory management, security and safety of assets as well as personnel and adherence to legal requirements.
- Responsible for 24/7 operations of company transport, including rental & company owned vehicles (Pool Vehicles) and parking management ( around 400 cars) in office precincts.
- Analysing the need, developing and executing the support systems and putting in place required systems for services like security, safety, housekeeping, preventive maintenance, pantry operations, office stationery and Store Inventory .
- Responsible for complete arrangements for, Board Meetings, annual events, conferences, seminars and other functions of the Firm organized from time to time.
- Maintain healthy and hygienic operation of staff cafeteria through identified vendor / contractor and ensure strict check & balance to maintain the food quality.
- Working in partnership with the Procurement Department to manage and negotiate with vendors / contractors for supplies & Services related contracts obtain cost savings while preserving a reasonable experience.
- Prepare periodic and monthly/quarterly/annually reports which are supportive to meet the departmental needs for forecasting and budget proposals.
- Logistic & courier operations for respective departments.
- Ensure the Genset refuelling and its Maintenance under service agreement.
- Handling of Petty cash related to Facilities and Supplies.
- Weekly & monthly Expense reporting & day to day tasks execution.
- Raising planned PR & Purchase Order processing in Financial Portal

|| Core Admin Operations ||:

- Fleet Management Coordination of Internal Transport Help Line 227/228 & Maintenance coordination.

- Stationery arrangements and distribution to relevant department as per demand.
- Fixed Assets Management & maintenance.
- Janitorial Services & Supplies management with Kitchen supplies of whole region. (8 M budget)
- In house training & meeting arrangements supervision.
- Road / Air Travelling & Hotel Booking Coordination with 32 panel hotels in central.
- Projects, Leasehold, Rental Contracts and Build-out coordination.
- Weekly & monthly management reporting & day to day assigned tasks from management.
- Vendor handling, Payments follow-up of vendors, assigned jobs follow-up from vendors.
- Coordination with Govt departments for legal matters.
- Mobilink Admin Electronic Modules (Admin E-serve, MRM, TMS, and TRIPS etc.)

|| Admin Financial Operations ||:

- Creating Petty cash & expense claims and payment claims for respective teams.
- Generate authorization form for payment of Mobilink through ORACLE financials. ( ERP )
- Verification of Invoices.
- Expenditures though invoice.
- Raising planned PR & Purchase Order processing in Oracle Financial ( ERP )
- Verification of Expense Claims for whole region.
- Driver salary distribution & claims.
- Utility bill payments direct through bank accounts.

- Quality Assurance & Management in leading multinational Cellular Company.
- Generation of reports on monthly as well as quarterly performance of contact centres.
- Analysis of QA, SMT, to upgrade performance of team as well as contact centre.
- Customer Care & Contact Centre System Management & Operations.
- Corporate Customer Services & Support for Post-paid & Pre-paid Clients.
- Development of Call & Complaint handling Procedures for Contact Centre.
- Effective Management & Team Leading/Building.
- Extensive Analytical Experience for Data Analysis using Microsoft Excel.
- Analyse Manage & Monitor Key Performance Indicators (KPI) reports on daily bases.
- Leadership & Management of a professional team.
- Motivate CCRs (Customer Care Representatives) in order to achieve their goals.
- Ensure that team achieves productivity and quality targets.
- Services & Support to Post-paid & Pre-paid Clients.
- Problem’s Solutions for Post-paid & Pre-paid Clients.
- Daily Analysis & Reports for Customer Care & Contact Centre.
- Ensure teamwork and team-bonding.
- Grooming of subordinates to be prepared to take over next level.

- Leadership & Management of a professional team.
- Ensure that team achieves productivity and quality targets.
- Services & Support to Clients where required.
- Daily Analysis & Reports for Customer Care & Control Room.
- Correspondences with Clients.
- Effective Management & Team Leading/Building.
- Devising procedures for maximum customer satisfaction.
- Complaint handling by coordinating the relevant dept.
- First Assistance to the Vehicle recovery during theft Situation.
- Leadership & Management of a professional team.
- Ensure that team achieves productivity and quality targets.
- Services & Support to Clients where required.
- Daily Analysis & Reports for Customer Care & Control Room.
- Correspondences with Clients.
- Effective Management & Team Leading/Building.
- Devising procedures for maximum customer satisfaction.
- Complaint handling by coordinating the relevant dept.
- First Assistance to the Vehicle recovery during theft Situation.