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Experience
IT OPERATIONS OFFICER
Resident Engineer (IT & Telecom)
• Hands on experience on IDF and MDF (troubleshooting).
• Configuration of IP Phones. (Avaya)
• To provide the static IP to the users.
• To arrange the video conferencing local and International offices.
• To provide new phone lines and internet connection to the users.
• Provide technical support for users and ensure proper maintenance of workstations, printers and peripherals.
• Provide the desktop support to the users.
• Installation of new devices and Servers.
• Work on core.
ISTD Department
Intern at State Bank of Pakistan (ISTD Department)
Jan-2016 – feb 2016
• Provide technical support for users and ensure proper maintenance of workstations,
printers and peripherals.
• Respond to user service requests and expediently resolve trouble tickets to maximize
system uptime.
• Creating tickets for the problems of the users.
• Resolving issues of the users through Remote Access.
• Patching and cabling.
• Data backup and recovery.
• Help desk support to the user.
• Responding positively and timely performing activity.
• Setting up Video Conferencing for the Directors.
• VoIP technology.
IT Sales & Services Executive
• Calling to the list of Companies provided and finding out the IT requirements.
• Sending company profile to the customers and new organizations.
• Trying to upsell the products to the Customers.
• Scheduling appointments with IT Managers of different companies and after finding the requirements forwarding that case to IT Engineers.
• Co-ordinate with clients to ensure all areas of concern are attended to / worked upon for improving service levels.
• Recommending and implementing improvements and efficiencies.
• Reporting to IT Manager.
• Having excellent time management, confidentiality& communication skills.
• Having strong IT, commercial, planning and budgeting skills.