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Summary
With more than a decade of experience, I've evolved from a Desktop Support role into an IT Specialist proficient in Microsoft Active Directory, Veeam backup, disaster recovery, M365 Administration and VMware vSphere. Previously I served as a team lead, mentoring new members, and in my latest role, I autonomously managed CEO operations, project delivery, and stakeholder expectations.
Experience
Associate Manager
Operate Virtualized Datacenter in VMware vSphere and Hyper-V environments.
Install, configure, and troubleshoot vCenter and ESXi Servers.
Manage High Availability, DRS Cluster, Distributed Switches, and vSAN.
Provision of VMs, and maintain clones, snapshots, and templates.
Manage backups using Veeam Backup and Replication.
Administering Windows Server Active Directory Domain, DNS, DHCP, Group
Policies, and Windows Failover Clustering.
Performed server upgrades from Windows Server 2016 to Server 2022.
Performance optimization and patching of Windows Server infrastructure.
Administering and troubleshooting Exchange Server 2019 mailboxes, groups, and
databases.
Manage Microsoft 365 Administration, MS Teams, and user onboarding.
Provide technical support and technology solutions to the CEO.
Create and execute the plan for organizing the IT Room within the CEO House,
including the setup of network cabling and establishing redundant fiber connections
from multiple Internet service providers.
Team Lead Data Backup Engineers
Configure and manage Backup plans for all clients using Veeam, StorageCraft, and Barracuda Backup solutions.
Plan backup schedules and storage capacity requirements.
Perform VM and File Level restore operations and ensure accurate RPO and RTO.
Configured, and tested DR operations and site resiliency using CloudConnect.
Maintain monthly and quarterly backup testing in a virtualized environment.
Monitoring backup operations using VeeamOne.
Maintain Veeam and StorageCraft License and billing information for all clients.
Administer server infrastructure and maintain OS and backup-related configurations.
Coordinate with on-site Teams for server hardware and storage-related issues.
Demonstrate exceptional customer service and problem-solving ability.
Train the Backup team on Veeam and StorageCraft Backup solutions.
Responsible for creating and maintaining detailed documentation of operational procedures
IT Manager
Provide technical support and troubleshoot computer hardware, software, and network issues.
Assist in the setup, configuration, and maintenance of computer systems and peripherals.
Manage and maintain local area network (LAN) and peripheral devices.
Collaborate with team members to ensure data backups are performed regularly and securely.
Played a key role in implementing inventory software for warehouse goods.
Ensure business software uptime, and troubleshoot MSSQL issues.
Ensure compliance with IT security policies and standards, contributing to the protection of our digital assets.
Associate Manager Corporate Affairs
Provided dedicated IT support to the CEO and senior management, addressing Windows and Mac issues effectively.
Managed LAN configuration, administration, and peripheral devices for seamless operations.
Established and maintained the CEO's SOHO setups, ensuring remote work capabilities and security.
Implemented and supervised data backup solutions for the Corporate Department, emphasizing data integrity and security.
Offered end-user training and support, promoting efficient workflows.
Ensured IT security compliance with protective measures against cyber risks.
Collaborated with the IT team to streamline operations, track projects, and optimize vendor relationships for cost efficiency.
MIS Officer
Collaborate with the IT team to ensure network connectivity and assist with troubleshooting network-related problems.
Assist in the setup, configuration, and maintenance of computer systems, printers, and other hardware devices. Perform routine equipment checks and troubleshooting.
Install, update, and configure software applications on user workstations. Troubleshoot software-related issues and provide guidance to users.
Collaborate with IT team members on special projects, system upgrades, and infrastructure improvements. Provide input on technology-related initiatives.
Volunteer MIS
Listen to user issues, ask probing questions, and use diagnostic tools to identify and troubleshoot technical problems.
Resolve common IT problems, including hardware malfunctions, software errors, password resets, and network connectivity issues.
Escalate complex technical issues to senior IT staff when necessary and follow up on escalated cases to ensure resolution.
Assisted in front-end and back-end development of organization website.
