Summary

Hello, My experience in different platforms will help me in my career as a virtual assistant.


I possess a broad range of skills and experience in various roles, including customer service, sales, and product knowledge. I am a warm, outgoing, and excellent listener and I would like to expand my expertise and look for new challenges. With my positive attitude and teamwork abilities to improve on customer satisfaction and successful product sales.


Experience

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Freelancing
Fiverr
Aug 2021 - Present | Lahore, Pakistan

I start doing freelancing on Fiverr, working on different projects across the board with 100% success rate with five star reviews.

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Recruiter/Customer Service
Cyber System (Pvt) Ltd.
Dec 2020 - Aug 2021 | Lahore, Pakistan

Selection of suitable candidates for Health and Social Care Sector i.e. Hospitals and Nursing Homes for UK jobs market. Shortlisting of applicants on phone, Scheduling interviews of the shortlisted candidates with the Client. Constant coordination between the Client Companies and the candidates to minimize any discrepancies. Helping clients to find suitable candidates to fill their vacancies. Making phone calls to candidates who are judged to be eligible and describing the work duties.

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Recruiter/Customer Service
Nexus Recruitment Group
Jan 2019 - Mar 2020 | Lahore, Pakistan

Counting my career as a recruitment executive( UK Care Homes, Nursing Homes, and NHS) my responsibilities include finding the right candidates, screening them, conducting an initial interview, and arranging an interview.

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Recruiter/Customer Service
Axis Recruitment
Aug 2018 - Jan 2019 | Lahore, Pakistan

In Axis Recruitment my responsibilities include finding the right candidates, screening them, conducting an initial interview, and arranging an interview( UK Care Homes, Nursing Homes, and NHS).

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Customer Service
Taxicode
Jan 2017 - Aug 2018 | Lahore, Pakistan

TaxiCode Call Center is working for a company called TaxiCode based in the UK. My responsibility was to ensure that the customers were satisfied and that the company was doing its best.

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Closer
ArhamSoft (Pvt) Ltd.
Jan 2016 - Jan 2017 | Lahore, Pakistan

I started as an agent for a company named IVA. Under this campaign based in UK, I helped people who were struggling with their debts.

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Front Desk Officer
Deutsch Institute
Feb 2014 - Dec 2015 | Lahore, Pakistan

My responsibility was to provide information about our courses,help candidates to select the right course and also dealing with institutes accounts.

Education

Govt Islamia college Railway Road Lahore
Bachelors, Bachelors in Arts, B.A‎
Fine Arts
CGPA 2.9/0
2014
GOVT M.A.O COLLEGE(MAO) LAHOREPAKISTAN
Intermediate/A-Level, , ‎
Fine Arts
2012
Govt High School Shad Bagh
Matriculation/O-Level, , ‎
Arts
Percentage %
2010

Skills

Expert American Accent
Expert American or British Accent
Expert Answering Inquiries
Expert Branch Support.
Expert Call Center Management
Expert Conservation Awareness
Expert Customer Contact Skills
Expert Customer Service Representation
Intermediate Data Entry
Expert Database Management 
Expert Disposing Materials
Expert eCommerce Account Handling
Expert Email List Management
Expert Fluenct In English
Expert Focused Service
Expert Inbound Call Center
Expert Informing
Expert Knowledge of Development 
Intermediate Lead Generator
Expert Listening to Customer Skills
Expert Live Chat Handling
Expert MIT Knowledge
Expert Multi-tasking
Expert Official Tasks Handling
Expert Professionalism
Expert Programming Principles
Expert Pursuing News Stories
Expert Reasrch and Development
Expert Record Keeping
Expert Relations Management Skills
Expert Sales Revenue Management
Intermediate Sales Skills
Expert Soft Skills
Expert Spreadsheet Navigation
Expert Strong Communication
Expert Strong Mathematical Knowledge
Intermediate Telemaketing
Beginner Telesales
Intermediate Typing Skills
Beginner VAS Support
Expert عمليات خدمة العملاء

Languages

Expert Hindi
Expert Punjabi
Expert Urdu
Expert English