Summary

Technical
Product Testing and Evaluation
Customer End Optimization, Static IP/Assigning and Port forwarding
Ability to analyze Signal Strengths, Antenna Gains and RF Values

Customer Care
Customer support negotiation
Vendor and Customer handling
Quotation Invoicing

Operations
Report writing, Minutes of Meetings, Product Analysis, Implement Process Procedures
Internal External Team Coordination
Good understanding with system and KPIs.
Able to build a working atmosphere that has energy, vitality and fun.
Extensive system handling skills including MS Outlook, MS Word, and MS Excel.

Software Exposure
Used Quick Book Accounting Software to Record, Analyze Compile Accounting Transactions
Can make Profit-Loss Statements using Quick Book Accounting Software
Using CRM software Terminus for customer care and support in Wi-Tribe, Pakistan
Microsoft Office (Excel, Word, PowerPoint Outlook)

Experience

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Accountant
National Logistics Corporation
Nov 2021 - Present | Rawalpindi, Pakistan

Record keeping of Bank Statement, Receipts and Ledgers on ERP R12 financials
Income statement
Reconciliation of revenue

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Customer Care Representative
Askari Bank Limited
Sep 2019 - Feb 2020 | Islamabad, Pakistan

After sale services, activation of ATM, Credit Card activation, cheque book order processing

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Accounts Assistant
NHA (HRTC) Burhan
Aug 2017 - Nov 2018 | Attock, Pakistan

Preparing financial documents such as invoices, bills, and accounts payable and receivable
• Completing purchase orders
• Managing payroll
• Completing financial reports on a regular basis and providing information to the finance team
• Completing bank reconciliations
• Entering financial information into appropriate software programs. (Quick Book)
• Managing company ledgers
• Processing business expenses
• Coordinating internal and external audits
• Verifying balances in account books and rectifying discrepancies
• Verifying bank deposits

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Regional HR and Sales Coordinator
Nafa funds
Feb 2017 - Aug 2018 | Islamabad, Pakistan

Coordinating the sales team by managing schedules, filing important documents and communicating relevant information
Ensuring the adequacy of sales-related equipment or material
Responding to complaints from customers and give after-sales support when requested
Process purchase orders following P&P
Manage order cycle to insure timely and accurate processing per Distributor T&C
Communicate product specs, new product information, and discontinued items
Communicate catalog updates
Respond and pre-screen potential new distributors as well as assist end users seeking distributor partners in their region
Coordinate and ensure completion of new item(s) and distributor set up paperwork
Assist with company events and shows, as needed
Support Custom Print orders
Support Customer Care phone queue
Maintain Customer Accounts timely and accurately with the most current information
Preparing payrolls and attendance
fuel claims
medical claims

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Customer Support officer
Monarch Security Services
Aug 2015 - Feb 2017 | Islamabad, Pakistan

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customer care exective
wi tribe
Apr 2014 - Aug 2015 | Islamabad, Pakistan

Customer handling Outbound, Inbound, and technical department to give high level assistance.

Education

Allama Iqbal Open Univeristy
Masters, Masters in Commerce, ‎
Accounting & Finance, Commerce
2019
University of the Punjab
Bachelors, Bachelors in Commerce, Bachelors in Commerce‎
Commerce
Grade A
2013

Skills

Intermediate Bank Reconciliation     
Intermediate Financial Accounting
Intermediate Microsoft Excel
Expert Multitasking Skills
Intermediate مهارات إدارة الأموال

Languages

Expert Urdu
Expert English

Huma Contacts

Aziz Hassan
Aga Khan Agency for Habitat