Summary

Self-motivated individual with over 5 years experience in customer service and operations Management. Adept at prioritizing and completing tasks to meet customers' needs. Good communicator with strong computer skills. A team player who is attentive to detail and produces quality results. Areas of expertise include
Periodic Sales Analysis
Market Analysis
Inventory Management
Detail Orientedl
Multi Tasking
Microsoft Office
Organization/Prioritizing
Written and Verbal Communications
Customer Care
Tender Documentation, Submission, Prequalification of Firm

Experience

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Assistant Manager admin
Karawan e Hayat hospital
Dec 2019 - Present | Karachi, Pakistan


 To assist Head of Admin & Medical Services & CEO in administrative issues in an efficient and effective manner; to plan, direct, or coordinate supportive services of an organization, such as Security related matters, company repair & maintenance / renovation of projects (any) in points of Administrative., records-keeping, electronic mail routing, mail distribution through assistants, Canteen, Housekeeping, government agencies issues (EOBI, SESSI, Labor Directorate, e.g.,) and other office support services. Keeping all records of Administration Dept.
Authorities Assigned:
Supervising daily administrative operations
Monitoring expenses and suggesting cost-effective solutions Creating quarterly and annual budgets Develop and implement effective policies for all operational proceduresPrepare work schedules
Maintain organized medical and employee records
Monitor administrative staffperformance
 Train new employees
Ensure prompt ordering and stocking of medical and office supplies
Answer queries from doctors, nurses and healthcare staff
Resolve potential issues with patients
Stay up-to-date with healthcare regulations
 CCTV Camera observation &Scrutiny of all bills (Electricity, Sui Gas & Water
Fleet Management
Reports to:
Head of Admin & Medical Services & CEO

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Senior Administrator
Ayesha general hospital
Oct 2016 - Present | Karachi, Pakistan

• Act as liaisons among governing boards, medical staff and departments heads
• Develop strategic and operational plans for each program area
• Maintain program and services standards, policies, guidelines and procedures
• Organize, direct, control and coordinate medical and health services in relation to policies set by a governing board of trustees
• Prepare an Emergency Preparedness Plan
• Participate in fundraising and community health planning
• Recruit, hire and evaluate assistant administrators, nurses and doctors
• Take corrective action when required
• Plan budgets and set rates for health services
• coordinate maintenance of office equipment
• schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
• resolve administrative problems and inquiries
• Evaluate, train and develop staff
• Provide leadership, guidance and counseling to staff
• Supervise staff and delegate responsibilities

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Operation Manager
Tabani Group of companies
Sep 2015 - Sep 2016 | Karachi, Pakistan

 Assist Operations Manager in supervising daily operations of organization.
 Develop productive, profitable and achievement oriented working environment for employees.
 Address operational issues and concerns in a timely fashion.
 Supervise operations team to ensure operational excellence and excellent customer services.
 Educate operations team on best practices, company policies and service excellence standards.
 Develop and maintain operational guidelines for staffs.
 Oversee operational cost, risk and audit activities.
 Assist in interviewing, recruiting, training, performance evaluation, promotion and
 termination activities.
 Determine staffing requirements, work assignment and schedules for new projects.
 Perform routine maintenance and repair works for equipment.
 Maintain the facility clean, safe and organized.
 Evaluate inspection reports and prepare repair invoices.
 Coordinate with General Manager in different operational issues and promotional activities.
 Evaluate current operational strategies and recommend improvements.
 Generate operational reports for management as needed

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customer services officer
Telenor Pakistan
Jan 2014 - Aug 2015 | Karachi, Pakistan

 Ensure customer service related activities are being done with in bench marked time.
 Achieving the S&CS monthly sales / revenue targets.
 Do the suggestive selling to the visiting subscribers.
 Ensuring top of the line customer relationship management.
 Adhere to administration requirements and discipline at the S&CS.
 Working as a team player in a harmonized manner.

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process operator
Pakistan Steel Mills
Jan 2011 - Jan 2014 | Karachi, Pakistan

Education

Mohammad Ali Jinnah University
Masters, Masters in Business Administration, MBA‎
Marketing Management
CGPA 2.8/4
2018
Shah Abdul Latif University
Bachelors, , Bachelors in Science‎
Applied Mathematics
2013

Skills

Expert administration
Expert English Composition
Intermediate LETTER WRITING
Expert Written Expression
Expert Accounts / Manager
Expert Admin Skils
Expert Administration & Security Management
Beginner Bank Reconciliation     
Intermediate Branch Support.
Beginner Chinese Language
Expert Conservation Awareness
Intermediate Email List Management
Expert Excellent Administration Skills
Expert Excellent speaking skills in the target language
Intermediate Factory Management
Intermediate Good Negotiation Skills
Expert Handling Assignments
Expert Health Ftness
Intermediate HR Policy Formulation
Intermediate IT Asset Management
Expert Japanese Teaching
Expert Leadership Management
Expert Legal Affairs Management
Beginner Logistics Management
Expert Micorost Excel
Expert MIT Knowledge
Expert Office Coordination
Expert Operational Tasks Handling
Intermediate Operations Responsibilties
Expert People Management
Expert Perfect in Email Handling
Intermediate Planning
Expert Planning Skills
Expert Receptionist Work
Expert Record Keeping
Expert Regular
Intermediate Sales & Support
Intermediate sea freight export
Expert Strong Mathematical Knowledge
Expert Structural Draft
Expert Unreal and Blender
Intermediate Web Services Management
Intermediate Work Well Under Pressure

Languages

Intermediate English
Expert Urdu
Expert Sindhi