Self-motivated individual with over 5 years experience in customer service and operations Management. Adept at prioritizing and completing tasks to meet customers' needs. Good communicator with strong computer skills. A team player who is attentive to detail and produces quality results. Areas of expertise include
Periodic Sales Analysis
Market Analysis
Inventory Management
Detail Orientedl
Multi Tasking
Microsoft Office
Organization/Prioritizing
Written and Verbal Communications
Customer Care
Tender Documentation, Submission, Prequalification of Firm
 To assist Head of Admin & Medical Services & CEO in administrative issues in an efficient and effective manner; to plan, direct, or coordinate supportive services of an organization, such as Security related matters, company repair & maintenance / renovation of projects (any) in points of Administrative., records-keeping, electronic mail routing, mail distribution through assistants, Canteen, Housekeeping, government agencies issues (EOBI, SESSI, Labor Directorate, e.g.,) and other office support services. Keeping all records of Administration Dept.
Authorities Assigned:
Supervising daily administrative operations
Monitoring expenses and suggesting cost-effective solutions Creating quarterly and annual budgets Develop and implement effective policies for all operational proceduresPrepare work schedules
Maintain organized medical and employee records
Monitor administrative staffperformance
 Train new employees
Ensure prompt ordering and stocking of medical and office supplies
Answer queries from doctors, nurses and healthcare staff
Resolve potential issues with patients
Stay up-to-date with healthcare regulations
 CCTV Camera observation &Scrutiny of all bills (Electricity, Sui Gas & Water
Fleet Management
Reports to:
Head of Admin & Medical Services & CEO
• Act as liaisons among governing boards, medical staff and departments heads
• Develop strategic and operational plans for each program area
• Maintain program and services standards, policies, guidelines and procedures
• Organize, direct, control and coordinate medical and health services in relation to policies set by a governing board of trustees
• Prepare an Emergency Preparedness Plan
• Participate in fundraising and community health planning
• Recruit, hire and evaluate assistant administrators, nurses and doctors
• Take corrective action when required
• Plan budgets and set rates for health services
• coordinate maintenance of office equipment
• schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
• resolve administrative problems and inquiries
• Evaluate, train and develop staff
• Provide leadership, guidance and counseling to staff
• Supervise staff and delegate responsibilities
Assist Operations Manager in supervising daily operations of organization.
Develop productive, profitable and achievement oriented working environment for employees.
Address operational issues and concerns in a timely fashion.
Supervise operations team to ensure operational excellence and excellent customer services.
Educate operations team on best practices, company policies and service excellence standards.
Develop and maintain operational guidelines for staffs.
Oversee operational cost, risk and audit activities.
Assist in interviewing, recruiting, training, performance evaluation, promotion and
termination activities.
Determine staffing requirements, work assignment and schedules for new projects.
Perform routine maintenance and repair works for equipment.
Maintain the facility clean, safe and organized.
Evaluate inspection reports and prepare repair invoices.
Coordinate with General Manager in different operational issues and promotional activities.
Evaluate current operational strategies and recommend improvements.
Generate operational reports for management as needed
Ensure customer service related activities are being done with in bench marked time.
Achieving the S&CS monthly sales / revenue targets.
Do the suggestive selling to the visiting subscribers.
Ensuring top of the line customer relationship management.
Adhere to administration requirements and discipline at the S&CS.
Working as a team player in a harmonized manner.