Handling all the Logistics activities by controlling the In and Out Inventory movement of 200 Product for All channel of company , Distributor \\ Cooperate Account Managers \\ Customer Support Department \\ Customer Service Center \\ DSO\\ Franchise\\ RSO\\ Top shop\\ Dhaba shop\\E-Cat\\BLB Agent throughout the region
Responsible for the Inventory received by Main Store Sims, cards and Hand Sets and Update the Inventory Level with Monthly targets of sales Department.
Activation, blocking & de-blocking of Prepaid cards by connecting to different switches.
To entertain, perform credit management actions on emails/ calls. Set Credit Limits depending upon the security deposit, usage, access and the category assigned to the Franchise
Perform the electronic credit check, make adjustment of defaulted Franchise and put best effort to minimize the Late Payment.
Daily reconciliation and Coordinate with HQ Finance Dept. to update the web Account of Franchise against his deposit of cash in the bank for stock Issuance.
Reconciliation the sale figure by each Franchise and update the sales & Distribution Report against the targets given by the Region Director Sales.
Coordination with all departments in the company for the matters related to Sales Dept. in the concerned region. Coordinate with sales channel for their issues, queries & Reports
Support to Corporate Accounts Managers for the effective customer satisfaction and monitoring for collection & churn of corporate accounts.
Deal with the queries related to waiver and outstanding against VPN id, coordinate with C &C Executive for the implantation.
Coordination with HQ and other Regions in matters related with Area Violation
Looking after the Franchises T Account regarding the Debit/ Credit Cash Transactions in his Web Account.
Coordinate with franchises for BLB payment updating and other Deposit related activities.
Coordinate with the sales team and provide best solution as par policy

Monitor & ensure that all CSC targets (Sales, Quality Service & KPI’s) are achieved
Proper Inventory Management & Stock Issuance to SEP
Ensure the smooth / effective customer handling by Customer Service Staff
Floor Management (Smooth Customer Flow)
Maintain proper documentation of financial activities (Stock, Petty/Floating Cash/Bank Deposit)
Financial reconciliations
Keep updated office stock, stationery, record of all Office inventory & Cash flow
Implement proper check on inventory and stock movement (Issuance, & Sale)
To constantly look for innovative ways of improving the sales, customer service, staff performance and motivation
CSC Profitability – Manage operational cost and look into CSC profitability
Responsible for achieving high customer satisfaction through high quality service delivery by staff
Take accurate measures against feedback from customer service
Ensure complaints are handled within the given time frame (All complaints logged with focus on FCR)
Responsible for achieving high customer satisfaction through high quality service delivery by staff
Take accurate measures against feedback from customer service (Use of queuematic reports to conduct analysis on customer activities and service provided by staff)
To ensure proper administration and discipline in Customer Service Centre
Responsible for high motivational level of the staff within the subunit
Conduct periodic meeting with team to provide performance feedback
Develop a team work culture, aligned with the overall culture of the Customer Service and Organization.
Complete understanding of Customer Service SOPs
Ensure that staff is following & implementing SOPs to execute customer requests
Focus on First Contact Resolution (FCR), Complaint Management (Every complaint to be logged in system)
Documentation and end to end process completion (Correct & complete customer documentation as per SOP
Zero month end closing with Finance.

Finance & Customer Service Management
Maintain proper documentation of financial activities (Stock, Petty/Floating Cash/Bank
Deposit)
Data entry monitoring
Counter management
Daily and monthly closing from CSR / RSO
Franchise monthly & Yearly audit • Complaints handling • Market visit
Responsible for high motivational level of the staff within the subunit
Franchise Profitability – Manage operational cost and look into franchise profitability
Franchise Proper Inventory Management & Stock Issuance to CSR/DSO & retail Channel
Ensure that staff is following & implementing SOPs to execute customer requests
To ensure proper administration and discipline in Customer Service Centre
To constantly look for innovative ways of improving the sales, customer service, staff performance and motivation.
Floor Management (Smooth Customer Flow)
Develop a team work culture, aligned with the overall culture of the Customer Service and Organization
Conduct periodic meeting with team to provide performance feedback

New Activation Management & Customer Services
Cash handling & Financial Reports Preparation
Inventory Management.
Stock Distribution Management to Outlets