Oversee daily E-Commerce order fulfillment processes including packing and shipping.
Ensure all orders are processed accurately and delivered within promised timelines.
Manage returns and exchanges and ensuring smooth reverse logistics.
Monitor inventory levels and ensure adequate stock to meet customer demand.
Conduct daily / weekly stock audits to maintain inventory accuracy.
Collaborate with production / supply chain teams to forecast demand and replenish inventory.
Coordinate with shipping carriers and logistics partners for timely deliveries.
Optimize shipping methods to reduce costs and improve delivery speed.
Track shipments and resolve any issues related to delays or lost packages.
Supervise warehouse and fulfillment staff including training and performance evaluations.
Develop schedules and assign tasks to ensure efficient operations.
Motivate and guide teams to meet fulfillment targets
Identify and implement technologies to improve fulfillment efficiency (e.g., automation tools).
Ensure the eCommerce platform is integrated with fulfillment processes for real-time updates.
Establish and enforce quality control measures for order accuracy and packaging standards.
Monitor customer feedback to identify and address fulfillment-related issues.
Reduce order errors and returns through process improvements.
Track and analyze key performance indicators (KPIs) such as order accuracy, delivery time, and fulfillment cost.
Generate reports to assess operational performance and identify areas for improvement.
Implement data-driven solutions to enhance efficiency and reduce costs.
Manage the fulfillment budget, balancing operational costs with quality and speed.
Negotiate contracts with shipping and logistics partners to achieve cost savings.
Streamline processes to minimize waste and inefficiencies.
Ensure fulfillment operations align with customer expectations for delivery speed and accuracy.
Work with customer service teams to address and resolve delivery or order issues.
Contribute to building a positive brand image through exceptional order fulfillment.
Implement new strategies and technologies to improve fulfillment processes.