Summary

Dear Sir/Madam I am writing to put myself forward for the role, As you can see from my Resume, I have many skills pertinent to this role gained from 3 years as a successful in OPERATION and WAREHOUSING and 2 Years Experience in Customer Service Representative and 2 Years of Experience in Senior Sales Representative and Currently working as a Assistant Manager Accounts and Finance. I wish to move into Management because I am interested in new technology and I wish to put something back into society. The skills that I have and believe to be highly relevant to this job and your company/include Excellent customer service Analytically thinking. Publicly speaking. Ability to motivate. Handle troubleshooting and staying calm under pressure. Implementing systems that saved the business. I am confident that I possess the attributes youre looking for and that my experiences gained in suitable position in your reputable company would provide invaluable insight and capability to your organization. I would welcome the opportunity to discuss my application in person.
Yours sincerely,
SARIM UZ ZAMAN
0092 333 306 5795

Experience

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Operations Manager
NGents
Oct 2023 - Present | Karachi, Pakistan

Ensure all operations are carried on in an appropriate, cost-effective wayImprove operational management systems, processes and best practicesPurchase materials, plan inventory and oversee warehouse efficiencyHelp the organizations processes remain legally compliantFormulate strategic and operational objectivesManage budgetsPerform quality controls and monitor production KPIsSupervise staffFind ways to increase quality of customer serviceExamine financial data and use them to improve profitablityRecruit, Train, and Supervise Staff

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Logistics Manager
Brinks Technologies
Oct 2020 - Aug 2023 | Dubai, United Arab Emirates

Enter Description

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Senior Customer Service Representative
Pronexus Solutions
Jun 2015 - Apr 2018 | Karachi, Pakistan

Monitoring cash flow in low interest department.
Achieving targets in time frame and building customers relation.
Credit Card selling and issuing cards to existing and new customers.
Bank to bank dealing related to pending payments.
Resolving customer issues related to credit card, loan and insurance

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Operations Supervisor
Tam Logistics LLC
Apr 2014 - Apr 2015 | Dubai, United Arab Emirates

Handling day to day shipments.
Clearing and forwarding shipment of clients
Handling monthly petty cash.
Maintaining documentation and accounts report

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Warehouse Supervisor
Mobilink GSM (PMCL)
Dec 2012 - Oct 2013 | Karachi, Pakistan

Maintaining a record of supplied product and in survey.
Handling day to day user complaints, assembling, troubleshooting.
Utilize standard tools to record changes, service request and problem activities for the product.
Arranging products and invoices of purchases and delivery.
Coordinate with recent activities going in the area and supervision the process.

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Warehouse Assistant
Perfect Marketing Pvt Ltd
Jan 2012 - Sep 2012 | Karachi, Pakistan

Responsible for maintaining and monitoring the product management.  Briefly looking to a network of different company’s product.  Solving the technical and physical handling and proper storage of material

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Customer Service
BEST WESTERN HOTEL
Jan 2010 - Dec 2011 | Islamabad, Pakistan

Dealing with bookings by Phone, E-mail, Letter, Fax or Face-To-Face.
Completing procedure when guest arrive or leave.
Choosing room and handing out keys.
Preparing bill and taking payments.
Taking and passing on message to guest.
A friendly and professional telephone manner.
Dealing with special requests from guests (like booking theater tickets or storing valuable

Education

Info Channel Institute of IT & Multimedia
Certification, Computerize Accounting‎
Accounting & Finance, Finance, Management Accounting
Completed
2019
University of Karachi
Bachelors, Bachelors in Commerce, Bachelor In Commerce‎
Accounting & Finance, Marketing
Grade A
2018
Bahria University
Diploma, Logistics and Port Management‎
Logistic and Transport, Supply Chain and Logistics Management
Completed
2016
INFO CHANNEL INSTITUTE OF IT& MULTIMEDIA
Certification, CERTIFICATE IN INFORMATION & TECHNOLOGY‎
Official Statistics
Completed
2014
Skill Development Council
Diploma, SUPPLY CHAIN MANAGEMENT‎
Supply Chain and Logistics Management
Completed
2014
Adamjee Govt Science College
Intermediate/A-Level, Faculty of Science (Pre-Engineering), Pre-Engineering‎
Engineering Management
Percentage 84%
2010

Skills

Expert Ability to Work Independently
Expert Administration Knowledge
Expert Analytical Skills
Expert Answering Inquiries
Expert Aseptic Technique Knowledge
Intermediate B2B Business Development
Intermediate Business Development
Intermediate Business Development Process
Expert Business Development Strategies
Expert Call Center Services
Intermediate Canlendar Management
Expert Client Dealing 
Expert Client Relationship Management
Expert Communication Skills
Expert Computer Ethics
Expert Computer Proficiency
Expert Computer Skills
Expert Conservation Awareness
Expert Coordination Skills
Intermediate Creative Writing
Intermediate Cross Cultural Communication Skills
Intermediate Customer Acquisition Skills
Expert Customer Analysis
Intermediate Customer Satisfaction Management
Expert Customer Service
Expert Customer Success
Expert Customer Support
Expert Data Analytics
Expert Data Management
Intermediate Data Visualization Skills
Intermediate Digital Supply Chain
Expert Dispatch Skills
Expert Distribution Logistics
Expert Documentation Handling
Expert Export Operations Management
Expert Export Control Compliance
Expert Export Documentation Management
Expert Financial Acumen
Expert Fleet Management
Expert Fleet Operations Management
Expert Fluent in English
Expert Handling Assignments
Expert Import
Expert Import and Export Documentation
Expert Integrated Supply Chain Management
Intermediate International Business Exposure
Intermediate Interpersonal Savvy
Expert Interpersonal Skills
Expert Inventory Calculations
Expert Inventory Control

Languages

Expert English
Expert Urdu