• Develop and implement customer service policies and procedures • Communicate customer service standards • Review and assess customer service contracts• Ddirect the daily operations of the customer service team• Review customer complaint & track complaint resolutions• Monitor accuracy of reporting and data base information• Identify and implement strategies to improve quality of service, roductivity and profitability• Liaise with company management to support and implement growth strategies• Dentify and address staff training and coaching needs• Ensure budget requirements are met

Manage staff, •Preparing work schedules •Assigning specific duties. • Review financial statements, •Oversee sales and activity reports •Performance data to measure productivity and goal achievement •Determine areas needing cost reduction and program improvement •Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. •Managing day to day processing of receivable and payable, Producing reports as requested. •Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) •Coordination and communication between functions. •Drive initiatives in the management team and organizationally that contribute to achieve long-term operational excellence.

Ensure the guest satisfaction is achieved, the system in place to maintain the required high standards of professionalism, cleanliness and service delivery is followed at all the time and specially ensure any guest issues are addressed immediately and resolved in a manner which exceed the customer expectation.