Experience

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Dispatch & Duty Manager
AAA Taxis Hertfordshire (SSH Campagin)
Jul 2020 - Present | Lahore, Pakistan

I started as a controller on AAA. I was given the responsibility of Quality Assurance of  the   team after 4 months of joining and later on I was promoted to  the  role of Dispatch and Duty manager of AAA taxis (Hertfordshire). I   oversee their  despatch process from Pakistan .As a duty manager,, my role is to  interview newcomers to AAA, arrange their training, and get them approved by  AAA Management UK once they are up to the mark and to make sure that the team is following the rules and regulations of the company.

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Campaign Leader
Bounds Taxis (SSH Camaign)
Jul 2020 - Nov 2020 | Lahore, Pakistan

I started as a controller on Bounds taxis and was promoted to the role of Campaign leader.

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Controller/Dispatcher
Outkom Enterprises
Oct 2015 - Jan 2020 | Lahore, Pakistan

Started as a CSR and then got promoted as a controller on Barnet cars 

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3D Software Analyst / Training
Clear Correct Pakistan
Jun 2010 - Jul 2015 | Lahore, Pakistan

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CSR
TRG ( The Resourse Group)
Apr 2011 - Jun 2011 | Lahore, Pakistan

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Controller
Surbiton Cars
Dec 2009 - Apr 2010 | Greater London, United Kingdom

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Cab Controller
Wimbeldon Cars
Jan 2009 - Feb 2010 | Kent, United Kingdom

Cab Controller

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Advance Merchandiser & Team Leader
Tesco
Feb 2005 - Apr 2009 , United Kingdom

Education

nts
Certification, ‎
English Literature
Completed
2014
University of the Punjab
Masters, , M.A in English‎
English Literature
2013
leicester college of professional studies
Bachelors, Bachelors in Business Administration, B.B.A‎
Marketing Management
2008
British Council Lahore(private candidate)
Certification, ‎
IELTS
Incomplete
2004
Petroman
Diploma, D.C.S‎
Principle Of Accounting
Completed
1998

Skills

Expert Call Center Development
Expert Call Center Management
Expert Client Relations Skills
Expert Branch Administration Skills
Expert Business Management
Expert Chat Support Skills
Expert Client Followup
Expert Computer/Technical Literacy
Expert Inbound Call Center
Expert Lead in
Expert Operations Management

Languages

Expert English
Expert Punjabi
Expert Urdu