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Summary
Experienced professional with a demonstrated history of working in the e-commerce, Food & Retail Industries. Skilled in Coaching, Store Management, People Management, Team Building, and Management. Strong sales professional with a Master's degree focused in Business/Commerce,from The University of Lahore.
Expert in service quality management & enhancement, having a natural flair for being a change agent, understands channel operations, and customer services issues, offers custom-designed solutions to exceed customer expectations and is always ready to go the extra mile to meet company objectives
Specialties: Business Planning, Stock Management, Budgeting & Forecasting, Team Training & Mentoring, Process Designing.
Projects
Experience
Lead - Operations excellence & Logistics Operations
· Reporting to Operations manager regarding city operations of Logistics for both segments (B2B & B2C)
· Fleet management & Performance
· Costing & Planning for Payouts
· In addition, Looking for the special projects for city including new launches of retail channels
Senior Associate - Logistics
· Managing cluster of multiple cities (Central Punjab).
· Ensuring smooth operations in terms of rider demand as per order growth
· Continuously developing a thorough, effective and timely continuous improvement plan to meet our effectiveness & productivity as per defined
KPI
Supply Associate - Logistics
Responsible for recruitment, training and leading a team of delivery riders, optimizing & overseeing delivery operations, ensuring availability of riders.
· Achieved 65% growth in 2020.
· Launches of New Walker zones in City
· Launches of New cities (Kasur & Muridke)
· Multi-channel acquisitions (collaborations with retailers)
· Managing team of 9000+ heroes (riders) at a time/city, directing and monitoring their performance KPIs and incentive systems
· Rider Academy project: Initiated project to measure and maintain newly hired riders’ performances as per defined KPIs
Restaurant Specialist
·Initiating and executing all the sales activities in stores.
·Driving team for sales targets achieving and pushing team for performing extra mile.
·Sales budgeting and targets assignments to the Teams and its proper execution.
·Profitability Management. BSC implementation.
·Stock Management with compatibility of sales levels. Human capability enhancement.
·Ensuring Quality in all domains i.e., Customer Services, Product Quality, Hospitality, Maintenance, Team Training and Growth. Preparing and sharing competitor report every month
·Efficient cost management including realization of labor force. Human capital forecasting and designing career path.
Retail Store Manager
Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability. Meet sales goals by training, motivating, mentoring and providing feedback to sales staff, ensure high levels of customers satisfaction through excellent service
Complete store administration and ensure compliance with policies and procedures
Maintain outstanding store condition and visual merchandising standards, conduct personnel performance appraisals to assess training needs and build career paths, Deal with all issues that arise from staff or customers (complaints, grievances etc.)
