Summary

Seeking a challenging position in a leading bank where I can hope my skills and help to contribute effectively for the smooth functions according to the laid down procedures, system and requirements of regulatory authorities, thereby contribute to the sustained improvement of standards and strengthening of the institution.

Experience

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Customer Service Officer
The Bank Of Punjab - TAQWA
Nov 2020 - Present | Sahiwal, Pakistan

- Open All type of accounts
- Issuance of Cheque Book & ATM Cards, Maintenance of Record,
- Miantenance of NADRA Log Book
- Salary Transfer
- Remittance
- Completion of Documents Before Activation of Dormant/ Unclaimed Accounts
- Updation of Customer Profile Subsequently i.e Expire CNIC Etc
- Responsible for branch cleanliness and conduct HOD in true spirit
- Ensure customer requests are initiated and completed within TAT
- Balance/TD/Tax certificates, LOT and statements are initiated
- Deeping and activation of zero balance /inactive account, Closure of Accounts
- Custodian of drop box / compliant box
- Provide assistance to all other staff members in operational issues.
- Compliance , Knowledge,  Awareness and Performance of AML/CFT/CDD Responsibilities
- Rectification of Audit Objections
- Meeting the Allocated Business Targets
- Periodic Reporting Function
- Updating the Knowledge of Islamic Banking Operations, Products and Services
- Any other Task Assigned by the Supervisor

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Cash Officer
The Bank Of Punjab - TAQWA
Aug 2019 - Nov 2020 | Mian Chunnu, Pakistan

- Cash Keys - Custodian
- Receipts /Payment of Cash
- Custody of Relevant Stamps
- Collection of Utility Bills 
- Collection Fee Challan Etc
- Implementation of SBP Clean Notes Policy
- Maintenance of Cash Balance Book, Vault Register
- Daily Checking of Cash Related Reports
- Effectively Conducting e-Stamping Activity
- Compliance & Implementation of SBP Currency Management Strategy
- Compliance , Knowledge,  Awareness and Performance of AML/CFT/CDD Responsibilities
- Rectification of Audit Objections
- Meeting the Allocated Business Targets
- Periodic Reporting Function
- Updating the Knowledge of Islamic Banking Operations, Products and Services
- Any other Task Assigned by the Supervisor

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Team Leader - Citizen Service Representative
E-khidmat Center - Sahiwal
Jun 2016 - Aug 2019 | Sahiwal, Pakistan

- Interact with Citizen face to face at e-Khidmat Counters.
- Provide Citizen to the solutions and guide on every detail like all required documents for any specific service, fee, payment procedure and timings.
- The services including CNIC/NADRA, Passport, Character Certificate, Armed License, Birth / Death/Marriage/Divorce Certificates, Fard-Issuance, Domicile, Traffic Fine Collection, Issuance Of Route Permit, Motor Vehicle Registration And Token Tax Collection Servicesetc
- MaintainsCitizenRecords and information.
- Website: (www.fc.punjab.gov.pk).
- Handle returns or complaints.

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Data Entry Operator & Promoted To Consultant
Jobs Overseas (pvt) Limited
Oct 2014 - Mar 2016 | Sahiwal, Pakistan

- Applying job applications for our clients located in UAE.
- Helping clients to solve problems and manage their own careers.
- Aiding clients in their search for appropriate employment.
- Counselling clients that are suffering from stress or facing redundancy/redeployment.
- Marketing and promoting services.
- Making clients profiles on all available job portals and all companies career websites.
- Preparing documentations of clients and make updates on daily basis.
- Extracting sector wise job openings from website screening.
- Refining companies and sectors data as per company database standards Review clients profiles on daily basis if any updating necessary.
- Planning and managing daily job applications of clients according to their function and date.
- Daily basis Jobs posting on Our Website (www.owcareers.com).

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Admin/Accountant
Khadim Milk Foods
Jan 2014 - Aug 2014 | Sahiwal, Pakistan

- Processing paperwork from sales, change of customer details, and closure of accounts and so on. 
- Track stocks of office supplies and place orders when necessary
- Create and update records 
- Support budgeting and bookkeeping procedures 
- Manage phone calls and correspondence (e-mail, letters, packages etc.)

Education

Government College University Faisalabad
Masters, Masters in Commerce, M.Com-Finance‎
Finance, Marketing, Internet Applications
CGPA 2.5/4
2015
Bahauddin Zakariya University
Bachelors, Bachelors in Commerce, Bachelor of Commerce (B.Com)‎
Banking & Finance, Commerce, Economic Theory
CGPA 3.0/4
2011
Board of Intermediate & Secondary Education Multan
Intermediate/A-Level, , ‎
Accounting & Finance, Business Economics, Commerce
Percentage 70%
2009
Board of Intermediate & Secondary Education Multan
Matriculation/O-Level, , ‎
Administrative Sciences
Percentage 74%
2007

Skills

Expert Answering Inquiries
Expert Confidence
Expert Customer Service
Expert Determination
Intermediate Financial and Budgeting Skills
Expert KYC Knowledge
Expert Multi-tasking
Expert New Account Opening
Expert ODD
Intermediate Official Tasks Handling
Expert Oral Communication Skills
Expert Positive Attitude towards Customers
Expert Record Keeping
Expert Stress Management
Expert Team Coordination
Expert Team Player
Expert Work Ethic

Languages

Intermediate English
Expert Urdu