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Summary
Experienced Professional with a demonstrated history of working in the customer service industry. Well-versed in numerous skills and committed to maintaining professional relationships to increase profitability and drive business results. Motivated to maintain customer satisfaction and contribute to company success.
Experience
Customer Sales Officer
Consciously upsell products and services offered by AA Labels UK.
Carry out follow up calls for sample orders and quotations with a view to converting to order.
Provide customers with advice and recommendations based on the customer’s use of the labels and ensure that they have been provided with the most appropriate labeling solution
Customer Care Specialist
Interact with users through a series of actions and answer all queries, resolve issues via email & chat.
Maintain and update records for daily queries and escalation.
Provide accurate, valid and complete information by using the right methods/tools.
Achieve superior customer engagement and ensure a significant improvement in customer experience.
Phone Banking Officer
o Mange New to Bank accounts and providing proper guidance regarding the procedures and requirements to prospective customers.
o Responsible to cross sell various products offered by the Bank.
o Answer inquiries and provide account information to the customers after certain verifications.
o Activation and De-activation of Debit/Credit card using CRM, T24 and other software.
o Ensure Customer service excellence by displaying complete bonus to the customers problems
o Adherence to service and sales compliance
Customer Support Executive
Handle complaints regarding services. Provide technical support to the customers.
Generate new sales. Keep close coordination with the management to ensure customer satisfaction.
