Summary

A thorough professional with progressive expertise in Telecommunication, mainly in customer services and Management roles over a span of 11 years. A vigorous team builder by nature who recruits, trains, mentors world class professional teams. I can work equally well as part of a team, or on my own initiative, I would be an asset to any company that was willing to employ me. I strive to exceed customer/ employer expectations by delivering Quality Service with cutting edge diverse solutions. I always maintain customer centricity in all initiatives and interactions, always putting the customer first.

I am accustomed to competitive, challenging environment where deadlines, priority settings and multiple tasking are essential components for success. I believe if given a chance, with my dedication, commitment and ambition, I would prove to be an asset for the organization. I would be honored if given an opportunity in your respectable organization which would further assist me in my career.

Projects

Special Assignment Based Projects Education For Orphan & Needy children

Experience

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Director Human Excellence Department
Ascension Capital Group -ENCORE' CAPITAL
Sep 2013 - Present | Islamabad, Pakistan

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Manager Human Resources/OD
eServmd/Curemd
Dec 2011 - Aug 2013 | Islamabad, Pakistan

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Project Manager
UK VISA & IMMIGRATION
Oct 2010 - Dec 2011 | Rawalpindi, Pakistan

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Project Manager & Quality Control
Global Outsouricing Agency
May 2009 - Sep 2010 | Islamabad, Pakistan

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Team Lead
(CMPAK) ZONG
Jan 2009 - Apr 2009 | Islamabad, Pakistan

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Customer Services Rep./I.RU Back-end For GPRS
MOBILINK (PMCL) (We Speak the Language of Love)
Dec 2006 - Dec 2008 | Islamabad, Pakistan

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Project Manager/Manager Operations
Data Hutt (UK) Orange Contact Center
Mar 2004 - Oct 2006 | Islamabad, Pakistan

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Bankruptcy Specialist/Quality Analyst/count Executive
Touchstone Communications (US Based)
Feb 2002 - Mar 2004 | Islamabad, Pakistan

Education

University of the Punjab
Masters, , MA.ENGLISH LITERATURE‎
Poetry /prose/Drama
Grade A
2007
University of the Punjab
Masters, , bachelors in arts‎
Journalism/Persian/
Percentage 50%
2005

Skills

Expert Accidental Insurance
Expert Account Mapping
Expert Ada
Expert Adaptive Leadership
Expert Adobe Dreamweaver
Expert Adobe Flash
Expert Adoble Pro
Expert Algol
Expert Altibase
Expert Amin Management
Expert APL
Expert Assembly
Expert ATS Knowledge
Expert Audit Assignment Handling
Expert Auto Body Parts Knowledge
Expert Auto Loans
Expert aviation quality management system
Expert B2B Business Development
Expert Backend Development
Expert Bank Assurance
Expert Barter
Expert Branch Administration Skills
Expert British Accents
Expert C Shell
Expert C#
Expert CFA Partial
Expert Clain Management
Expert Clarion
Expert Client Acquisition Skills
Expert Client Aquisition
Expert Client Followup
Expert Cluster Sales
Expert CNC
Expert Commercial Business Command
Expert Commission Structures
Expert Conservation Awareness
Expert Consumer Electronics Knowledge
Expert Content Partnership
Expert Contract Renewal
Expert Corporate IT
Expert Corporate Marketing
Expert Corporate - Procurement / Administration Departmen
Expert Corporate Accounting
Expert Corporate Finance Handling
Intermediate Corporate HR Department
Expert Corporate Tax Filings
Expert CRM Analysis
Expert Custom CRM
Expert Customer Analysis
Expert D

Languages

Beginner Spanish
Expert English

Osmaan Contacts

Mohammad Farooque
Al Hamd Technologies
Muhammad Aadil Khan
Flag Leader Manpower Pakistan
ali raza
Danas Pharmaceuticals (Pvt) Ltd.
Fiza Mirza
WASEELA-Micro-Finance Bank Ltd. (An Orascom Group Company)