Summary

Good communication, management and problem solving skills.
Able to work with minimal supervision and as a cooperative team member.
Detail-oriented, self-motivated work style, ability to master new skills quickly.
Dedicated, hardworking and self-motivated team player/builder.

Projects

Branchless Banking Account Opening Project

Experience

Company Logo
Customer Services Officer
BankIslami Pakistan Limited
Apr 2019 - Present | Islamabad, Pakistan

Cash related operations,
Pay order
Clearing inward, outward
Account Opening
Cash balancing

Company Logo
BRANCH SERVICES OFFICER
Meezan Bank Limited
Dec 2018 - Apr 2019 | Islamabad, Pakistan

Cash Reconciliation •
Cash Sorting and Managing •
Utility Bills Collection •
Home Remittance •
International Remittances (Express Money, Placid, Money Gram etc.) •
Opened new customer accounts, including checking, savings and lines of credit. •
Balanced daily cash deposits and bank vault inventory with a zero-error rate. •
Prepared daily branch IR and Petty Cash invoices. •
Processed cash withdrawals, deposits. •
Processed cheques and pay orders through In Ward/Out Ward Clearing •
Entered member transaction data into the online banking software. •
Trained employees on cash drawer operation. •
Researched and resolved customer issues on personal savings, checking and lines of credit accounts. •
Maintained confidentiality of bank records and client information. •
Directed specific questions to appropriate branch personnel. • Delivered prompt, accurate and excellent customer service. •
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Company Logo
ASSOCIATE MANAGER (CASH OFFICER)
Telenor Microfinance Bank Ltd.
May 2015 - Dec 2018 | Rawalpindi, Pakistan

• Daily Cash Reports
• Petty Cash Managing
• Cash Reconciliation
• Cash Sorting and Managing
• Utility Bills Collection
• Home Remittance (Easy Paisa)
• International Remittances (Express Money, Placid, Money Gram etc.)
• Opened new customer accounts, including checking, savings and lines of credit.
• Balanced daily cash deposits and bank vault inventory with a zero-error rate.
• Prepared daily branch IR and Petty Cash invoices.
• Processed cash withdrawals, deposits.
• Processed cheques and pay orders through In Ward/Out Ward Clearing
• Entered member transaction data into the online banking software.
• Trained employees on cash drawer operation.
• Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
• Maintained confidentiality of bank records and client information.
• Directed specific questions to appropriate branch personnel.
• Delivered prompt, accurate and excellent customer service.
• Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Company Logo
CUSTOMER SERVICES OFFICER
Telenor Micro finance Bank Ltd
Dec 2015 - Jun 2016 | Rawalpindi, Pakistan

• Customer Dealing (All Type)
• Account Opening (Current, Saving and Term Deposit,)
• Mobile Account Opening and Upgrading
• Resolving the problems of Easy paisa’s customers through BET Sending, Receiving,
• Unblock Transaction, Change Sender’s Receiver’s MSISDN, and Reset Pass Code
• Reverse Transaction
• Monitoring Dormant and Inoperative Accounts
• KYC Updating (All Type of Accounts)
• Monitoring of AML (Anti Money Laundering)
• ATM Cards & Cheque Books Handling
• EOBI Pension Customers Dealing
• EOBI Account Opening
• Record Keeping

Company Logo
DATA ENTRY OFFICER
Telenor Micro Finance Bank Ltd.
May 2015 - Dec 2015 | Rawalpindi, Pakistan

Checking ECIB
• NADRA Verisys
• Loan Processing (Different Products)
• Daily Base MIS
• Record Keeping (Loan Files)
• Maintain Record (Loan Files)

Education

University of Sargodha
Bachelors, Bachelors in Commerce, Bachelors in Commerce‎
Accounting & Finance, Mathematical Statistics, tax & law
Percentage 65%
2015
University of Sargodha
Bachelors, Bachelors in Commerce, B.Com‎
Basic, Visual Basic quick, Foxpro, C, C++
Percentage 65%
2015
BISE
Intermediate/A-Level, Intermediate in Commerce, I.Com‎
Accounting & Finance, Economics & Mathematics, INTRODUCTION TO BUSINESS
Percentage 52%
2012
COMPUTER TRAINING CENTER
Diploma, COMPUTER ORIENTATION TRAINING PROGRAMMES‎
M.S OFFICE, OPERATING SYSTEM, TYPING TUTOR
Completed
2011
BISE
, Matric in Science‎
Percentage 50%
2010

Skills

Expert COMPUTER ACC
Expert Computer Operating
Expert Concept of Operations
Expert Financial Statement Analysis+
Expert Handling Assignments
Expert Japanese & Korean Language Proficiency
Expert Microsof Outlook
Intermediate Social Welfare Management
Expert Typing Speed
Expert Windows Installation

Languages

Expert Punjabi
Expert Urdu
Expert English

ATIF Contacts

KHURRAM SAIF
Imtiaz Super market
Muhammad Qamar Ul Hye
Sharp Corporation of Australia