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Summary
A dynamic and motivated Sales, Customer Support & Business Development Professional, passionate to excel in the field of Sales and Customer Support, proven ability in providing personnel and administrative support, organizing responsibilities and handling Sales & Customer Support operations roles, having hands on SAP, ERP & CRM applications.
I have covered large grounds while working at Mega & Forbes, House of Habib, SBT Japan & PTCL being a Sales Operations, Customer Service & Business Development Personal to doing various tasks from Research, Marketing, Sales, Training & Development of Team members by giving them strong knowledge about different destinations including Pakistan, Singapore, Malaysia, Sri Lanka, Malaysia, Afghanistan, Myanmar, Bangladesh, Thailand, Bahrain, UAE, Mozambique, Zambia, Tanzania and European countries.
Team Management is also one of my expertise being Operations Manager in SBT JAPAN and previously as a Supervisor operations in PTCL Contact Centre (Customer Service & Sales).
I have been keeping in touch with the Internal customers for problem resolution as well. I know how it is to keep my team motivated, to facilitate my team’s decisions and to expand their capabilities. Not only have I handled pressure, I have also promoted my teams work and seen to it that they have received recognition for their input and dedication to their work. I have always been a high achiever, so for me, Sky is the Limit.
My strong supervisory and leadership qualities combined with good interpersonal skill could prove beneficial for your company, since I am able to relate well in person, to the public and on the telephone. I am also capable and practiced in handling complex and multi-faceted tasks and well honed in meeting deadlines.
Rizwan Nazir
Experience
Sales Support Specialist
- Managing designated accounts and identifying new business opportunities
- Offering SAP byDesign, Sales, Debt Collection services to SMEs
- Focused to increase active clientele and retain existing clients
- Preparing sales forecast
- Preparing bi-weekly, weekly, monthly and quarterly report / KPIs
- Coordination with HQ for related queries
Assistant Manager - Sales & Customer Support Ops
Working as an Asst Manager Sales Support Operations
Core Responsibilities includes:
Answering customer queries regarding export shipments
Looking after Support team activities
Coordination with Direct Sales staff for sales related matters.
Preparing Sales forecast on past trend basis and ongoing market situation.
Coordination with principals for Pricing related matters.
Coordination with destination offices for outbound cargo queries
Looking after Service Contracts & Tariff based pricing.
Coordination with Operations for Vessel & Space bookings
Keeping track of movement of Containers (Export)
Meeting departmental KPIs
Keeping track of Vessel movement and updating Port arrival schedules
Preparing lengthy Reports & presentations defining export trends etc as required by RHQ/HQ
Senior Executive - Sales
• Approaching clients for engineering products
• Offering car A/C parts to both corporate and retails clients
• Keeping sales record for retails, corporate and group clients
• Making pricing strategies as per buying quota of the client
• Following up dispatch of materials
• Following up for the payments and transactions
• Working on promotional activities, Marketing plans & exhibitions
Manager Sales Operations
Started as Sr. BD Executive and quickly promoted as Manager
Managing, training & development of Business Development team
Planning & implementation of Market strategies
Physical meetings with customers to negotiate on terms & conditions
Sales forecasting with coordination of BD & Marketing teams
Develop Operating procedures (SOPs) for team members and ensuring
the compliance
Sr. Sales Executive
Product Coordinator (NTC) Customer Services
Team Leader Call Center
CSR / CRU Agent
Report Analyst
