Summary

Young, Dynamic and motivated professional, focused on achieving my goals. Looking forward to work with a reputed organization to further nourish my skills. Strong oration skills due to a proven record of working in the BPO industry. Pursuing journalism as majors in my Mass Communicaations.


Projects

JadeMark Official

Experience

Company Logo
CUSTOMER SUPPORT / OPERATOR
TechEase Sol
May 2021 - Dec 2021 | Islamabad, Pakistan

We were individuals with excellent English Skills. And were required to answer calls from the U.K.
People with exceptional communication skills preferably with foreign accent (British and American) Experience in the Call Center Industry (Telemarketing or Inbound)Excellent in Customer ManagementComplaint Management & Escalation ProcessSelf-motivated Good team playerAbility to multitask Achieve established standards for call handling quality. Goal-oriented, determined and high-achiever. Shift timings are rotating and were expected to work on a ROTA.

Company Logo
Digital Reputation Manager
Mindbridge Pvt. Ltd
Aug 2020 - Jan 2021 | Lahore, Pakistan

Online Reputation management to be found, interacted and chosen more often via a digital medium

Education

Bahria University
Bachelors, Bachelors in Arts, BS Media and Mass Communication‎
Entrepreneur, Journalism and Mass Communication, Filmmaking
CGPA 2.7/4
2022
Fazaia Degree College,Army Public College, Karachi.
Intermediate/A-Level, Intermediate in Computer Science, HSSC‎
mathematics, physics, computer science
Percentage 74%
2016
PAF Public School Lower Topa, Murree hills
Matriculation/O-Level, Matric in Science, Pre Cadet Course.‎
Computer, Maths, Science
Percentage 86%
2013
Bahria College
Non-Matriculation, Schooling‎
Completed
2011

Skills

Expert Active Listening
Intermediate B2B Sales
Expert Business Ethics
Expert Content Design
Intermediate Creative Writing
Expert CRM Command
Expert Customer Service Representative
Expert Fleet Management 
Expert Handling Assignments
Expert Microsoft Outlook
Expert Official Tasks Handling
Expert Quick Learner
Expert Sale Strategy
Expert Sales Management
Intermediate Strong Knowledge of News and Current Affairs
Expert Team Management
Expert Technical Content Production
Expert Transaction Record Management
Intermediate Web Content Creation
Expert Written Oral and Communication

Languages

Expert English
Expert Urdu