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Summary
My career objective is to work for a reputable organization where through diverse work exposure I get an opportunity to learn customer relationship management skills and to broaden my interdisciplinary knowledge. I aspire to put my acquired skills and expertise to a productive use at the organization and learn further along the way.
Experience
Telesales Representative (Cold Calling Specialist)
Responsibilities:
Ø To make outbound calls and to generate leads for sales team
Ø To follow up with potential leads
Ø To schedule appointments
Ø To handle inbound inquires and provide the information needed
Ø To follow standard procedures and guidelines
Customer Support Representative
Responsibilities:
Ø To serve customers by providing product information
Ø To resolve problems related to product by clarifying the customer’s complaint
Ø To create customer accounts and placing online orders on their behalf
Ø To handle customer inquiries about order status and expected delivery timelines
Ø To upsell products to existing customers
Telesales Representative
Responsibilities:
Ø To generate qualified leads that develop into new customers
Ø To provide accurate, valid and complete information by using the right methods and tools
Ø To find solutions to issues and streamline processes
Ø To take the extra mile to engage customers
Ø To follow communication procedures, guidelines and policies
Email & Phone Support Executive
Responsibilities:
Ø To handle queries, requests, and complaints from customers tactfully
Ø To overcome objections and handle customer pushback
Ø To follow standard processes and procedures in order to provide solution
Ø To provide excellent customer service at every interaction
Ø To improve customer experience
