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Summary
Achievement driven and result oriented individual, willing to learn and grow, a Go-getter who seeks new responsibilities and proposes realistic initiatives, volunteering taking first step. Possessing efficient Event Management and Process Restructuring skills, passionate about achieving a challenging position that allows meaningful contributions to a business’ success
The Inspiration you seek is already within you, Be silent and Listen..Ambitions and Passions drives us
Projects
Experience
MTO
Intern
Being an internee My jobs to Execute Following tasks
Tracking Consignments and Shipping
Making and maintaining Record of Shipping and Supplies
To Collaborate with Several Agents to Inquired about Execution of Tasks
To Report to Manager and Higher Dignitaries for initial analysis
Customer Care Representative (CCR)
Resolved customers’ complaints while identifying problems and taking appropriate corrective action.
• Demonstrated professional etiquette and manners, improved positive feedback immediately.
• Frequently set up training materials, therefore, grew the effectiveness of the customer service department.
• Recognized by directors as the best customer service representative and got Incentive.
• Increased customer base during the year 2015-16 due to the delivery of quick service.
• Integrated a complex customer feedback system in order to manage the system better.
• Received commendation from supervisors and recommendation from peers.
• Trained 7 new customer service representatives.
• Reduced customer complaints through escalated grievance resolution procedure.
• Streamlined customer service department operations by introducing a series of rigorous training sessions.
• Retained big corporate clients by providing them with incentives and discounts.
• Organized the influx of customers, therefore, streamlined workflow issues.
• Revolutionized customer service gauging mechanism, thereupon increased the efficiency of the department.
• Explicitly responded 200+ customer calls per day.
• Wrote an employee’s manual on the Dos and Don’ts of customer service.
• Helped in writing a booklet on appropriate responses to customers’ questions.
Customer sales Representative
• Provide direct customer services by informing them of products and services
• Ensure that customers are directed to the appropriate aisle
• Identify sales opportunities and follow up on existing accounts for business development
• Create and execute appropriate strategic plans to bring in more business
• Research sources to develop new business connections
• Make cold calls to prospective clients and inform them about new products and deals
• Conduct market research to identify trends and manage sales activities accordingly
• Meet individual and company sales targets
• Promote new products to walk-in customers and record orders
• Explain products’ value and capabilities to customers
• Process payments regarding cash, checks and credit cards
• Verify the validity of paper money and credit cards
• Tally cash with receipts at the end of the shift
• Stock shelves with appropriate products
• Ensure correct price tagging
