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Summary
To understand the intricacies of the engineering environment by way of actual hands on experience and dealing with daily Technical problems as well as I am seeking a competitive and challenging environment where I can serve organization and establish an enjoyable career for myself
Projects
Experience
Executive-ICT(IT)
● Configuring computer hardware, software, systems, networks, printers and scanners
● Planning and undertaking scheduled maintenance upgrades
● Talking to clients and computer users to determine the nature of any problems they encounter
● Investigating, diagnosing and solving computer software and hardware faults
● Supervising junior engineering and technical staff
● Managing stocks of equipment, consumables and other supplies
● Co-ordination and communication with Vendors
IT Support Engineer
● Providing Help Desk IT support for Windows 7, 8.1,10, Ubuntu Users.
● Installing Operating Systems on desktop and Laptop.
● Configuration and testing of any new Hardware and Software.
● Manage and maintain Print Server, Print reporting according to User or Printers.
● Supporting Users and Network administrators over the telephone and by email.
● Technical Support regarding Email account, internet connectivity on Android, iPhone.
● Troubleshooting and Maintenance of Network and Workstations.
● Troubleshoot and resolve computer and telephony related issues when contacted by clients by providing both on-site and remote support.
● Providing Network connectivity support.
● Assisting the network manager with support requests.
● Ensure computer hardware is safe & complies with health and safety legislation
● Management of the daily data backup.
Assistant Business Manager
● Supervisioning Technical team and helping them by guiding unresolvable problems till resolution.
● Providing Team-Work environment to Subordinates for better Performance and managing their daily Problems.
● Working for the improvement of Infrastructure of PTCL including ONUs, BLTs. Cables as well as CPEs to achieve maximum Customer Satisfaction.
● Working and Planning for building strong infrastructure of GPON to facilitate customers with new technologies of Modern Era.
Senior Technical Support
● Provided Technical Support to PTCL Customers and Handled more than 100 issue\'s per day across all Pakistan.
● Resolved issues on the spot regarding: Landline issues, Modem Configuration, Wi-Fi Settings, Downloading and uploading issues, Technical Inquires, Smart TV, Smart TV App, Smart link, Wireless Devices, S.M.T.P issues, Static IP, etc..
● Used multiple Portals Like: CISCO IP Communicator, Siebel (CRM), Desktop Toolkit, BNCC Customer Care, Authentication, Authorization & Accounting (AAA) Portal, World Client, PTCL DSLAM and Support Console, PCRM, OCS, Huawei AAA and much more.
Technical Support Engineer
● Providing IT Technical support to corporate customers and local consumers
● Making decisions at run time and get the things going on smoothly
● Monitor and Capture network traffic for troubleshooting, Monitoring IP Traffic using MRTG (Multi Router, Traffic Graph)
● Hands on experience Analyze and troubleshoot of links on OLT and ONT
● Live Monitoring of fiber links through GPON NMS tool (Displays current status, fiber signals, configuration etc)
Internee Engineer
Electronics Engineering Depot: VHF, UHF, HF, Navigational Aids, General Electronics, RCWS
Internee Engineer
Departments: Switching, Transmission, Wireless Local Loop (WLL)
