Summary

Results-driven and innovative leader with extensive experience in eCommerce, with a proven track record of increasing online sales, optimizing website performance, and managing successful digital marketing campaigns. Proven ability to lead teams and drive results in fast-paced and dynamic environments.


Projects

Sam Abbas Design Studi
Mad Music / Kalyan Production

Experience

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Deputy Manager e-commerce
Zellbury
Sep 2019 - Dec 2021 | Karachi, Pakistan

I oversaw all aspects of an eCommerce operation, from website development and design to marketing, sales, warehousing, order dispatching, and customer service.
● Redesign interface on the basis of UB/UX, and integrate seamless login and checkout process, resulting in a CVR uplift of 320%.
● Developed a Magento-based PWA platform with AI features Like Smart logistics, Customer segmentation, Personalized product recommendations, and Omni shipping are the key features, Benefits customers by having fun fast, and seamless shopping experience.
● Strategize marketing automation and introduce mobile marketing channels that help us notify customers of order updates, new launches, and retargeting campaigns cost-effectively and result-oriented.
● Conduct training for a team of eCommerce professionals, such as warehouses, customer service, visual merchandisers, marketing, finance, and audit specialists.
● Manages day-to-day operations of the online store, including product listings, order fulfillment, and customer service.

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e-Commerce Team Lead
The Oaks Pakistan Private Limited
May 2017 - Jun 2019 | Karachi, Pakistan

Leads and mentors an eCommerce team and manages brand communication to achieve company targets.
● Establish an in-house eCommerce team to run operations smoothly.
● Standardize the eCommerce warehouse and define dispatching procedures.
● Rebrand and maintain a consistent design aesthetic and style across the company.
● Develop a marketing plan for digital channels.
● Introduce digital billboards for outlets to advertise in an effective way.

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Creative Content Manager
Cotton & Silk
Aug 2016 - May 2017 | Karachi, Pakistan

Manages social media, digital marketing, and photoshoot.

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Creative Artist
March Design.
Jan 2016 - Sep 2016 | Karachi, Pakistan

Develop Visual identity for their labels and Manage their social media and digital marketing.

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Creative Designer (Lead)
Woow Brands
Aug 2014 - Dec 2015 | Karachi, Pakistan

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Associate Graphic Designer
Creative Chaos (Pvt) Ltd
Jun 2014 - Aug 2014 | Karachi, Pakistan

eCommerce product images expert and verifier.

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Flash & e-Learning Developer / Graphic Designer
3i Logic Training & Consultancy Co. (Pvt.) Ltd.
Sep 2013 - Apr 2014 | Karachi, Pakistan

● Design and develop interactive eLearning courses, quizzes, and Assessments for corporate training.
● Design and develop educational preschool animations, courses, and games for android and desktop devices.
● Design interactive infographics for the middle east’s yearly business magazine.
● Design magazine for the middle east’s yearly business magazine.

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Graphic Designer
Park Towers
Feb 2012 - Aug 2013 | Karachi, Pakistan

●Design social media posts, marketing material, newsletters, and magazines.
●Photograph all activities, and promotional events.
●Develop Interactive shopping mall guides for visitors.
●Manages several corporate and marketing events.

Education

Mohammad Ali Jinnah University
Bachelors, BCS/BS, Bs. in Computer Science‎
Computer Science, Computer Sciences and Information Technology, Computer Software
2020
private
Intermediate/A-Level, Intermediate in Commerce, Certificate of Intermediate Board Karachi‎
Commerce
Grade D+
2013
Sun Rise Academy
Matriculation/O-Level, Matric in Arts, Matriculation in Arts‎
General Science
Grade C
2008

Skills

Expert Knowledge of Software & Web Development
Expert Account Management
Expert Active Listening
Expert Administrative Skills
Expert Adobe Creative Suite
Expert Adobe Photo Deluxe
Expert Advance Pricing Knowledge
Intermediate Amazon FBA Knowledge
Intermediate Amazon Operations Management
Beginner Amazon Seller Central Command
Expert Analytical Thinking
Expert ​‌Problem Solving
Expert Basic English Learning
Expert Brand Success
Expert Business Listing
Expert Category Management
Expert Client Coordination
Expert Communications Skills
Expert Computing Proficient
Expert Content Management
Expert Content Management
Expert Cooordination Skills
Intermediate Cost Calculation
Expert Critical Thinking
Expert Custom Websites Handling
Expert Customer Orientation
Expert Customer Retention
Expert Data Analysis
Expert Data Analytics
Expert Database Impact
Intermediate Digital Influence
Expert Digital Marketing
Expert Digital Marketing Analysis
Expert Digital Marketing Management
Intermediate eBay Account Handling
Intermediate eBay Sales
Expert eCommerce
Expert eCommerce Knowledge
Expert eCommerce SEO
Expert eCommerce Consultancy
Expert eCommerce Knowledge
Expert eCommerce Operations
Expert ECommerce SEO
Expert Email List Generation
Intermediate English speaking
Expert Fashion Brands Onboarding
Expert Fluent In English
Expert Global eCommerce
Intermediate Google Analytics
Intermediate Influencer Marketing

Languages

Expert Urdu
Expert English

Muhammad Contacts

Shehwar Saleem
Uni Hosiery