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Summary
I look forward to acquire a challenging position as an employee and take responsibility in a reputable organization with opportunities for future growth and personal development and to serve the organization with my existing skill sets which I have learned and developed throughout my professional career while ensuring loyalty.
Experience
Senior Officer Operations & Customer Support
. Induction of new Elements into CDS (Central Depository System).. Element Account Maintainance (EAM).. Maintaining and executing Transfer of Holdings (TOH).. Maintaining business relationship with corporate clients.. To develop and execute legal documents and communicate through different mediums.. Maintaining R/TAs.. To provide complete virtual, verbal and email support to Roshan Digital Account holders of Capital Market.. To keep track of Roshan Digital Account holders' tranasactions and provide resolutions to their problems/queries.. To enhance and upgrade user experience of Roshan Digital Account holders.. Working closely with Product Development team enabling them to understand the needs of clients through which they can keep on upgrading our products to escalate the user experience of local investors as well as Roshan Digital Account holders (Non Resident Pakistanis).
Complaint Management Officer
Maintaining the quality standard of the Online Exchange while working on site audit and moderation.
Softwares in use are Hermes, ZenDesk, Atlas.
Bringing in more business for the client by promoting premium services and meeting sales target
Marketing Intern
Client Servicing
Marketing (Intern)
Have been a part of Marketing team of Radio Pakistan as an intern for two months.
Marketing Officer
Promote Business.
Develop Marketing Strategies.
Digital Marketing.
Make proposals and attract new clients.
Meeting with clients to further educate them about the services.
Head of Marketing
Handling all the marekting campaigns and media.
