Summary


  • Over 10 ver years of Human Resource Management & dministration work experience.

  • Working knowledge of Talent Acquisition & retention of employees.

  • Human Resource Information System (HRIS) User Experience.

  • Payroll administration, Overtime, Bonus, Increments & Leave management.

  • Employee Records & Filing system management.

  • EOBI (Online Facilitation System) user experience, Social Security, Gratuity, Worker Welfare Fund (WWF), administration.

  • Employees claims processing. (i.e. medical/expense claims and/or other).

  • Promotions, Transfers, Termination procedures handling, Performance reviews.

  • Conflict resolution, Disciplinary procedures, Misconduct & Grievance handling.

  • Collaborating with senior management to develop Budgets, Policy development, SOP & Works Flow Charts designing.

  • Assets management.

  • Procurement handling.

  • Fleet operations management, Vehicle statement reporting.


Projects

Expansion of Resource Deployment (Marketing Teams) into North Region (KPK)
Database of Ex-Employee Service Records & Closed Service Records

Experience

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Assistant Marketing Officer
Frontier Works Organisation (FWO)
May 2019 - Present | Islamabad, Pakistan


Supervising the marketing team’s daily routine tasks.
Supervising the M-Tag corporate accounts.
Ensuring the delivery of registered M-Tags to the client’s premises and reporting.
Providing necessary information to the client companies regarding motorways operations and facilities.
Handling the complaints and/or any other issues.
Facilitating the daily shift closing procedure.
Collecting the daily IT reports and sending to the concerned authorities.
Preparing month-end reports and present to the authorities.
Ensuring the availability of necessary office supplies and equipment.
Coordinating with the authorities for any issues/office requirements or improvements.

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Human Resources Manager
Servico International (Pvt) Limited
May 2012 - Nov 2018 | Islamabad, Pakistan


Handling of day to day Administrative tasks of head office and the area offices,
supervision of support staff, ensuring that company policies, procedures & SOP's are being observed and followed
Identify needs & gaps to bring any changes to improve the procedures/systems.
Ensuring quality HR services to staff & clients in collaboration with senior management, area office admins and HR coordinators at client company's premises through visits and distant support & assuring follow-ups to maintain service quality standards.
Collaborating with senior management to prepare budgets, updating & developing company policies & procedures, SOP's and Process workflow models, their implementation and ensuring that employees are well informed of the policies, SOP's and procedures.
Recruitment & selection of contractual employees against set criteria and/or as per clients requirements.
Completing all joining formalities, preparing & issuing mandatory employment related documents (i.e. Appointment/Confirmation letters, Bank Account Opening Letters, employee cards),
Facilitating new employee's on-boarding procedures, Orientations/induction & Mentoring of new staff.
Updating & maintaining personnel record files, ensuring their confidentiality & the expedite retrieval.
Ensuring data entry into various HR related database systems (i.e. HRIS, EOBI online facilitation system, health insurance, Social Security & Gratuity databases).
Updating Man Power lists, resource deployment model, process exiting employee clearances & maintaining records.
Monitoring employee turnover & preparing employee turnover (ETO) reports on monthly basis.
Payroll Administration, Overtime, Bonus & Increments, Absence & Leave Records.
Employee claims processing etc.
Procurement of supplies, equipment and/or services for head office and area offices, Keeping records, distribution of supplies to head office & area offices on monthly basis.
Fleet operation handling.

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Administration Officer
Bhatti Hospital
Dec 2010 - Mar 2012 | Islamabad, Pakistan


Administration of day-to-day operations of the hospital and clinic.
ensuring coordination among departments that they function as one unit.
Ensuring that medical facilities run efficiently & in compliance with the hospital policies & government regulations to deliver quality health services.
Establish & administer SOPs’ & ensuring that they are uniformly understood & followed.
Scheduling appointments & patients for various procedures, processing invoices & insurance forms and preparing reports.
Personnel records management. Organizing medical records & histories, manage filing, storage and ensuring security of documents.
Staff attendance, leave records & payroll administration.
Dealing with personnel issues and the hiring of personnel when required.

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Internship
Pakistan Tobacco Company Limited
Jun 2003 - Aug 2003 | Islamabad, Pakistan

A two month’s rotational internship was done at Pakistan Tobacco Company Limited, Akora Khattak Factory.
During internship period, a project was assigned by the HR dept, where verification & development of company’s’ ex-employees database was required; The project was completed & handed over to HR department in due course of time.

Education

University of Peshawar
Masters, Masters in Science, Masters in Public Administration (MPA)‎
Human Resource Management, Project Management, Public Administration
CGPA 3.2/4
2003
University of Peshawar
Bachelors, Bachelors in Business Administration, BBA‎
Agribusiness Management, General Management
CGPA 3.6/4
2000

Skills

Expert Asset Management
Expert Budgeting & Forecasting
Expert Fleet Management
Expert Handling Assignments
Expert Hiring Team Building
Expert Leading Diverse Teams
Expert Managing Large Teams =
Expert Project Administration
Expert Purchase Procurement Knowledge

Languages

Expert Urdu
Intermediate English
Intermediate Pashto
Beginner Punjabi