Summary

Have basic computer skills.
Can handle customer queries via live chats/calls.
Can make departments/reports for clients via admin portal.
Can generate direct leads through linkedin.
Can do lead scrapping via google search method.
Can work efficiently on customer service softwares.
Can teach science subjects to matric/intermediate level.

Projects

Final Year Project

Experience

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Team Lead Operations
Virtual Communication Pk
Oct 2019 - Present | Lahore, Pakistan


I got promoted at Virual Communication Pk as Team Lead Operations.--> Can manage admin portals.--> Can make schedule adjustments to ensure smooth operations.--> Can guide a team to ensure the reliability of operations.
--> Can write emails to personnel when needed.
--> Can do reporting tasks.
--> Can make sample reports and also departmental reports.

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Virtual Support Executive
Virtual Communications Pk
Jan 2017 - Present | Lahore, Pakistan

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CRO
Black Arrow Communications
Jan 2016 - May 2016 | Lahore, Pakistan

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Teacher
Ideal science academy
Oct 2014 - Sep 2015 | Lahore, Pakistan

Teaching several subjects

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SER
Global bridge communications
Jun 2014 - Oct 2014 | Lahore, Pakistan

Outbound Sales project

Education

Preston University
Bachelors, Bachelors in Science, BS (IT)‎
Compuer Science
CGPA 3.5/4
2019
lahore
Intermediate/A-Level, Faculty of Science (Pre-Engineering), ‎
Chemistry, Mathematics, Physics
2014

Skills

Expert Copy Typing
Intermediate CSS
Intermediate Customer services
Intermediate data mangement
Intermediate Wordpress
Intermediate Accountability
Intermediate Accounts / Manager
Intermediate American Incessant
Intermediate Analytical Problem Solving
Intermediate Basic Computer Literate
Intermediate British Accecnt
Intermediate Business Communication
Intermediate Business Development
Beginner Cargo Logistics
Expert Chat Skills
Expert Chat Support Skills
Intermediate Client Dealinng
Expert Command on Subject
Expert Committed to Customer Satisfaction
Beginner Committed to Customer Services
Expert Composition Knowledge
Intermediate Conservation Awareness
Expert Control Points Knowledge
Intermediate Cooordination Skills
Beginner Coordination Skillss
Expert Creating reports of live chat department
Expert Creating scripts of live chats
Intermediate Creative And Innovative Thinking
Expert Curriculum Assessment
Beginner Customer Analysis
Expert Customer Services Oprations
Expert Customer Support
Expert Data Entry
Beginner Data Exchange
Expert Data Miniing
Expert Email Distribution
Intermediate Email Etiquette
Intermediate Email List Management
Expert Email Marketing
Intermediate Email Tickets Management
Expert Email Writing
Expert Embroidery Machine Knowledge
Expert Ethics And Integrity
Intermediate Excellent speaking skills in the target language
Intermediate Experience in html
Expert Feedback Assessment
Expert Flexibility
Expert Fluency in Bengali
Expert Graphics Softwares Command
Intermediate Handling Assignments

Languages

Intermediate Urdu
Intermediate English