I am responsible overseeing and developing marketing campaigns conducting researchand analyzing data to identify and define audiences devising and presenting ideas andstrategies promotional activities compiling and distributing financial and statisticalinformation maintaining websites and looking at data analytics organizing events andproduct exhibitions updating databases and using a customer relationship management(CRM) system coordinating internal marketing and an organisations culture managingcampaigns on social media.Set, plan and implement social media and communicationcampaigns and strategies Respond to customers in a timely manner Monitor, track andreport on feedback and online reviews Organize and manage events to boost brandawareness Coordinate with Marketing, PR and Communications teams Liaise withDevelopment and Sales departments Respond to customers in a timely manner Buildrelationships with customers, industry professionals and journalists.

I am responsible for;
Develop relationships with prospective clients, while maintaining existing client relationships
Negotiate contract terms with clients and communicate terms to stakeholders
Ensuring proper reservation & booking of International and local clients.
Allocating daily tasks to Reservation staff.
Reviewing daily reservation details.
Preparation of occupancy forecast.
Training of staff.
Ensuring special handling of a VIP guest.
Monitoring and coordinating group reservations activities with Sales Department.
Reviewing cancel reservations and processing charges according to the hotel’s policy.

Achievements:
Exceeded guest satisfaction scores over 95%.
Increased hotel profitability to a net 55% by controlling expenses, increasing bookings & closing deal with corporate clients.

I was responsible for;
Analyzing all guests/travel agents requirements through telephone & emails.
Recommending suitable options for all customers and assist to confirm all reservations.
Ensuring all incoming calls with courtesy and ensured efficient resolutions for guests inquiries for hotel services and operations.
Coordinating with sales department for group bookings.

Achievements:
An employee of the Quarter
Successfully trained new employees.

I was responsible for;
Organizing team in an efficient way of dealing with suppliers.
Liaising with clients to ascertain their precise event requirements.
Producing detailed proposals for events (e.g. timelines, venues, suppliers, staffing and Budgets) securing and booking a suitable venue.
Coordinating venue management, caterers and equipment hire.
Coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly.
Post-event evaluation.

Achievements:
Renegotiated several contracts in order to reduce expenses.
Successfully resolved aging accounts receivable issues resulting in no bad debt write-offs.