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Summary
It’s always important for a person who has the technical background to learn new technologies to scale out his skills and explores different sorts of technologies that exist. Learn new working methodologies, and procedures. Have an interest in IT and networking, which led me to study AWS & Azure cloud computing and other Useful Tools.
Projects
Experience
technical support & customer Care
As Technical Customer Support Expert at PTCL my job responsibilities were to - Address Technical Queries forwarded by CSRs on PTCL 1218 customer support helpline. - Remotely resolve all possible customer's Broadband connectivity Issues using PING/Traceroute to identify possible connectivity break. - Remote configuration change to provision multiple static / dynamic IPs on Corporate Customers CPEs mostly. - Remote configuration of CPE to provision IPTV services.
