As Backend Support Expert, performed the task with Mobilink (PMCL) / Jazz all kind of business/corporate matters which include: -
Core Abilities
 ·        Client Relationship Management: Expert in building and sustaining long-term relationships with corporate clients, ensuring client satisfaction and loyalty.
 ·        Technical & Administrative Support: Proficient in managing technical documentation, providing backend support, and ensuring seamless business operations.
 ·        Process Optimization: Skilled in analyzing and improving backend processes, leading to enhanced efficiency and reduced costs.
 ·        Leadership & Collaboration: Strong leadership qualities, with the ability to guide teams and collaborate across various departments.
 ·        Problem-Solving: Analytical thinker with a knack for addressing and resolving complex issues swiftly and effectively.
Key Successes:
At Jazz (formerly Mobilink)
 ·        Increased Client Base: Successfully developed and maintained relationships with new and existing corporate clients, contributing to a significant increase in client acquisition.
 ·        Revenue Growth: Played a crucial role in formulating and implementing strategic marketing plans, leading to substantial revenue growth for the company.
 ·        Customer Satisfaction: Consistently handled and resolved B2B and B2G customer queries and complaints, resulting in a high rate of customer satisfaction.
 ·        Sales Targets: Met and exceeded sales targets through the effective implementation of sales promotions and strategies.
Cross-Departmental Collaboration: Collaborated with government and non-government entities, streamlining administrative and operational processes.
Professional Experience:
Backend Support Expert
April 2017 – October 2024 | Karachi, Pakistan
§  Developed and maintained relationships with corporate clients, significantly increasing the client base.
§  Kept detailed records of sales revenue, invoices, and customer data, ensuring accuracy and facilitating smooth business operations.
§  Built long-term relationships with both new and existing customers, contributing to customer loyalty and sustained business growth.
§  Collaborated with management teams to develop and execute strategic marketing plans, resulting in increased revenue.
§  Provided integrated support to corporate clients on operational and administrative activities, ensuring seamless service delivery.
§  Participated in client meetings with management, prepared meeting agendas, documented meeting points, and ensured timely follow-ups.
§  Managed B2B and B2G customer queries and complaints daily, providing exceptional service and ensuring timely resolution.
§  Took ownership of customer complaints, ensuring swift and effective resolution, and maintained a healthy pipeline for future business prospects.
§  Reported and coordinated with the Line Manager on all relevant matters, ensuring alignment with business goals.
§  Liaised with government and non-government organizations, assisting with all administrative and operational matters.
§  Consistently achieved sales targets set by the Line Manager, contributing to overall business success.
§  Established and maintained strong networks and relationships with corporate clients, enhancing business opportunities.

As Junior Commissioned Officer(Ground Signalers), performed administrative functions at various units of PAF to include: -
·        Office Management including filing and documentation in various units of PAF.
·        Sound knowledge of Computer in MS Office (Ms Word, Ms Excel, Ms Power Point, Installation of Hardware/Software, Internet, E-Mail, Local Area Network, Trouble shooting and Updating of System).
·        Has performed as Administration commander in Airmen Mess and personally monitor the accounting matters, inventory of the mess, maintenance and cleanliness of the mess and to prepare the weekly and daily menu.
·        Compiling and reviewing safety performance statistics, initiate actions for improvement, set safety targets, monitor the Health Safety Environmental during site visits. Implementing the safety policy & strategy in compliance with the safe systems of work.
·        Has performed as CCTV supervisor and monitoring the daily serviceability of Cameras and equipment of security related in Crisis Control Cells at Various Bases of PAF.

 Experience of day and night patrol duties and ensure safe and secure premises and equipment or unusual occurrences.