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Summary
Experienced Customer Care Analyst with a demonstrated history of working in the information technology and services industry. Skilled in C++, Visual Basic .NET (VB.NET),SQL Server Management, and Shell Programming. Strong support professional with a Bachelor’s Degree focused in Computer Science from Usman Institute Of Technology.
Experience
Customer Support Analyst
Reporting to the Customer Care Manager N.A., the core responsibilities of this position are:
• Provide proactive customer follow-up and issue management, including coordination of customer calls to Wynne customers.
• Monitor incidents, prioritize and respond as appropriate.
• Own customer issues.
• Develop relationships with challenging customers and strengthen existing relationships.
• Interact regularly with Development, Customer Success, and Implementation groups.
• Ensure ongoing customer satisfaction through timely response and resolution.
• Complete training sessions, videos, knowledge base, and Wynne University to stay up-to-date on the latest technologies and methods.
Software Analyst
Core Responsibilities
- Analyze Customer Requirements
- Maintaining Customer Relationship
- Maintaining Company Business.
- Managing Company Software with their Development and upgrades.
- Using Business Analytics as strategy of the Organization.
- Regular Data Reporting and Maintenance of Client Progress Reports for future team mates.
