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Summary
Dear Management
I have gained valuable experience in customer service and community management, with a solid background in the fashion industry. As a Community Manager at ITTEHAD TEXTILES, I've developed strong skills in handling customer inquiries across various social media channels and phone calls, including order verifications, shipment issues, and returns. My prior experience in the insurance industry with Jubilee Life Assurance and EFU Life Assurance further enriches my professional background.
Now, as I seek new opportunities, it is clear that my eager to continue growing and contributing to a well-reputed organization. My commitment is to deliver my best and my desire to expand my skills in a dynamic, professional environment is commendable.
As I explore potential roles, make sure to leverage the skills and insights I've gained from my diverse experience, and emphasize how they can benefit your future employer. This adaptability, coupled with my dedication to customer satisfaction and professional growth, will undoubtedly be assets in my pursuit of a fulfilling and rewarding career path.
Projects
Experience
Community Manager
Position: Community Manager Company: ITTEHAD TEXTILES, Lahore Head Office Duration: +2 years (Starts from 16th of February 2021 to till continue)
Key Responsibilities:
Customer Support and Services: Provided top-notch customer support across multiple channels, including Instagram, Facebook, email, WhatsApp, and phone calls. Social Media Management: Managed and monitored social media platforms (Instagram and Facebook) by promptly responding to customer inquiries, comments, and direct messages. Ensured a positive online customer experience. Phone Support: Handled incoming customer calls to address queries and problems, offering effective solutions and assistance. Order Verification: Called customers for order verification, confirming essential details such as selected articles, delivery addresses, email IDs, and contact numbers to ensure accurate and smooth order processing. Shipment Returns & Cancellations: Managed the process of handling shipment returns and cancellations, providing support to customers who needed to make changes to their orders or return products. Abandoned Cart Recovery: Implemented strategies and outreach to recover abandoned carts, ensuring that potential sales were not lost. Problem Solving: Utilized problem-solving skills to address customer issues efficiently and effectively, ensuring customer satisfaction. Alternate Solutions: Offered alternate solutions to customers when necessary to resolve issues and enhance their experience.
Bancassurance Sales Executives
Key Responsibilities:
Insurance Sales: Successfully marketed and sold insurance products to bank account holders, as well as walk-in customers at various branches. Cross-Selling: Demonstrated versatility by promoting and selling a range of bank products, including different account types, cars, and credit cards, in addition to insurance offerings. Branch Coverage: Collaborated with multiple branches, including Sabzazaar Branch, Queens Road Branch, McLeod Road Branch, and DHA Phase-5 Branch, to meet sales targets and expand the reach of insurance and bank products. Customer Engagement: Fostered positive relationships with customers, addressing their needs, explaining insurance policies, and guiding them in making informed decisions. Product Knowledge: Maintained a deep understanding of both insurance products and the broader suite of bank products offered by UBL Bank, enabling effective communication and sales efforts. Sales Performance: Achieved and exceeded sales targets consistently, contributing to the company\'s growth and success. Client Consultation: Conducted client consultations to identify their insurance and banking needs, providing tailored solutions and recommendations. Compliance: Ensured compliance with all regulatory requirements and ethical standards in the insurance and banking sectors.
Business Executive Sales Consultant
Key Responsibilities:
Insurance Sales: Successfully marketed and sold insurance products to both bank account holders and walk-in customers at the Pakka Meel Stop Branch and Gulberg Mini Market Branch. Cross-Selling: Demonstrated versatility by promoting and selling various bank products, including different account types, cars, and credit cards, alongside insurance offerings. Branch Coverage: Collaborated with multiple branches to maximize sales opportunities and extend the reach of insurance and bank products. Customer Engagement: Engaged with customers to understand their specific insurance and banking needs, providing tailored solutions and recommendations. Product Knowledge: Maintained a strong grasp of insurance products and additional bank offerings, ensuring effective communication with clients. Sales Performance: Achieved sales targets consistently, contributing to the growth and success of EFU Life Assurance. Compliance: Adhered to all regulatory requirements and ethical standards in the insurance and banking sectors.
