Assistant Manager
Digital lending (e-Kissan initiative).
Telenor Micro Finance Bank  Ltd.
March 2010 - Present
Easy paisa is Pakistan’s first branch less banking project in PAKISTAN, it is collaboration between Telenor Pakistan (GSM operator) and Telenor Micro finance (Bank)
Working in Telenor Bank as Assistant Manager Branch Business.
Digital lending (e-Kissan) G to P Project.
Core Responsibilities:

 Develop appropriate policies, procedures and tools necessary in driving Control.


Knowledge and understanding project plans, marking of farmers, digital mutations, follow-up from the branches regarding e-credit, ensuring disbursal at branch end.
Attend all meetings held at State Bank of Pakistan.
System for field & Back end operations in the Branchless Banking environment.
Handling correspondence regarding operational issues.
Monitoring & Defining Risk Levels.
Coordinate with various departments regarding resolution of day to day issues. Reporting and analysis of work load to staff.
Completion of tasks within prescribed time. Timely completion of tasks including monthly, annually and annually review to the line management
Follow target deadlines and ensure compliance.
MIS creation and tracking the day to day performance.
Identifying the loop hole in the process and successfully altering the process resulting the task to complete efficiently.
Expertise creating seasonal product invoicing submission and clearance.
Maintain the standards of customer services while interacting with customers. Display Time flexibility towards shifts as per work requirements.
Testing / Launch / Successful Completion of Hand Set Financing, Effective Coordinate with Telenor bank and Telenor Group.

Experience Details at Telenor Micro Finance Bank
Easy Paisa Branchless Banking Backend Operation:
     

Assistant Manager  Back End  Operations Digital lending (e-Kissan initiative) G to P Project.
Associate Manager  (BISP) G to P Project.
Associate Manager  (Handset Financing)
Associate Manager  (Merchant Registration Dept.)
Associate Manager / Team Inbound complaint management unit.
Senior Executive (Service & Planning)

Departments In Which Worked As Team lead


Inbound complaint management unit
Domestic Remittance Dept.
Service & Planning
Merchant Registration Dept.
Digital lending (e-Kissan initiative).
G to P Disbursements (BISP Disbursements).
Central Processing Unit (Branch Banking)

• Direct interaction with customers for product sales.
• Handling and swiftly resolving customer complaints in a professional and effective manner.
• Controlling and monitoring customer’s accounts up to their satisfaction resulting reduction in queries.
• Daily communicating with supervisors and managers to ensure effective control and operation of all areas.
• Periodic reporting to management for variance, operational activities including actual sales versus target allocated etc.
• Always achieve KPI results as to the desired level of management.

• Development of time and action calendar to monitor and execute sales.
• Assign target to sales team to meet desired sales levels given by the management from time to time.
• Fortnightly and monthly reporting to management regarding all operational activities including actual sales versus target allocated.
• Target new potential markets for sales generation and development of business thereon.
• Office management.
• Exploring new areas for sales generation.
• Suggest suitable ideas for sales promotion targeting new clients.
• Successfully achieve assigned sales target.
• Collection against credit sales.
• Recovery of struck up amount for Rs. 1 million in year 2000 (special task assigned by the management).

• Sales of per-paid internet cards to corporate customers.
• Achieved sales target in first year of joining and Awarded as employee of the month.