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Summary
To work in a challenging and demanding professional environment for an organization which can use my abilities and knowledge at its best and to enhance and broaden my horizon in such an organization
Projects
Experience
Manager Administration Pakistan
Managing overall support operations for two offices in Pakistan.
Supervision of Admin, Finance, Procurement & HR Department.
Leading Graphic Designing, Content Writing, Digital Marketing and SEO Teams.
Coordination with SQA & Developers.
Personal assistance to CEO.
Sr. Manager Training and Quality Assurance
Training of new and existing employees.
Maintaining monthly QA reports for payroll.
Keeping an eye on all CSR’s MTD performance report from client.
Deputy Manager Customer Care Pakistan
Providing Service excellence trainings.
Development of the customer care service centers in PESCO.
Survey of the existing SC’s to complete the As-Is study.
Administrator and Finance officer ISB
Maintaining cash controls and payroll.
Responsible for maintaining Office decorum and daily attendance records.
Office and petty cash management i.e stock, fixed assets, generator and car logs.
Senior Customer Care Executive Officer
Achieving daily targets for the team.
Customer services to Pakistani consumers.
VAS and resolving online complains.
Customer Sales Representative
Achieving daily sales target for the team
Reporting team lead for daily performance.
Customer Services to USA citizens.
Teacher
Course completion.
Preparing monthly reports.
My subjects of teaching were chemistry and physics.
