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Tanweer Channa
Technical Support Analyst
Contour Software - Constellation Software Inc. - Karachi, Pakistan
Summary
An enthusiastic & result-oriented IT professional possessing good experience in Technical Support field. Offering Experience, a distinguished track record and demonstrated abilities in Information Technology; area of expertise and interest includes:
IT Technical Support—System Engineer—IT Service Desk Engineer—IT Pre Sales Engineer—IT Engineer.
Experience
Technical Support Analyst
Contour Software - Constellation Software Inc.
Mar 2020
- Present
| Karachi, Pakistan
Technical Support Engineer
Eurosoft Tech (Pvt.) Limited
Jan 2018
- Mar 2020
| Karachi, Pakistan
Please view attached resume.
Technical Support & Pre-Sales Engineer
Next Level Communication Pvt Ltd
Feb 2016
- Dec 2017
| Karachi, Pakistan
Please view attached resume.
Education
University of Sindh
Bachelors,
Bachelors in Science,
BS Telecom
Data Communication and Networks, Wireless Networks
2015
Skills
Intermediate
Amazon AWS Command
Intermediate
API
Intermediate
Application Management
Expert
Branch Support.
Intermediate
Business Problems Analysis
Beginner
CCNA
Beginner
CCNP
Expert
Chat Support Skills
Expert
Client Support Services
Expert
Communication Skills
Expert
Computer Network Operations
Expert
Conservation Awareness
Beginner
Corporate IT
Beginner
Corporate - Procurement / Administration Departmen
Beginner
Custom Software Development
Intermediate
Data Analysis
Expert
Data Management
Intermediate
eCommerce Knowledge
Intermediate
Economic Financial Analysis
Expert
Excellent command over spoken and written English
Beginner
Executing Content
Beginner
Firewalls Configuration
Beginner
Government
Expert
Hardware Configuration & Driver Installation.
Beginner
High Networth Individuals
Expert
Installation of latest Operating System (Windows)
Intermediate
LAN and WAN
Expert
Landing Page Optimization
Expert
Lead Generation Skills
Expert
Live Chat Handling
Expert
MIT Knowledge
Expert
Network IP Configuration (WAN/VPN).
Intermediate
Network Support
Expert
Performance Metrics
Intermediate
Postman
Expert
Presentation Skills
Expert
Production Quality Monitoring
Expert
Record Keeping
Intermediate
Routing Knowledge
Expert
Sales & Support
Beginner
SoapUI
Beginner
Social Engine Submission
Expert
Social Media Chat Support
Beginner
Software Projects Management
Beginner
SQL
Beginner
Switches
Intermediate
System Analysis
Expert
System Modification
Expert
Ticketing Tools Command
Intermediate
VoIP
Languages
Expert Sindhi
Expert Urdu
Expert English
