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Summary
I am a result driven management versatile management professional with a proven record of capitalizing upon business opportunities, turning them into lasting relationships. The breadth of my experience encompasses a diverse range of functions thereby providing me with an insight into the dynamics of managing and leading a business.
I have successfully led and implemented transformative initiatives that not only enhanced productivity but also elevated overall performance. I encourage collaboration and innovation that fosters an inclusive work culture. I am an expert at nurturing relationships with stakeholders, customers as well as cross functional teams to ensure seamless coordination that enables achievement of shared objectives, having a keen eye for detail and a focus on continuous improvements.
Projects
Experience
Program Manager
• Strategic planning
• Stakeholder management
• Cross-functional collaboration
• Budgeting and Risk management
• Change management Planning
• Performance tracking and reporting
• Team coordination
• Process Improvement & Ownership
• Resource allocation
• Problem-solving
• Decision-making
• Quality assurance
• Vendor management
• Agile methodologies
• Prioritization
• Relationship building
• Supply Chain Management
Head of Business Development & Projects
Project Scoping & Planning
Stakeholders Communication
Project Execution
Budget & Cost Management
Project Change Communication
Quality Assurance
Permitting & Compliance
Documentation-Handover
Business Development Strategy
Customer Relationship & Retention Management
Market Analysis
Sales Growth & Client Acquisition
Strategic Partnerships Development
Corporate Account management & Customer Support
Revenue Generation & Assurance
Bidding & Tender Management.
Subject Matter Expert
• Customer Care & Support
• Retention & Revenue Assurance
• Quality assurance
• SLA compliance
• Training & Development
• Knowledge base / Content development
• Evaluation & Monitoring
• Compliance Support
• Communication & Cross functional Collaboration
• Monitoring & Evaluation
Corporate Accounts Manager
• New Corporate Business Development
• Corporate customer care & Support
• Relationship development
• Revenue assurance
• Marketing Support
• Team Training & Counseling
• Business growth planning
• Customer Advocacy
• Forecasting & reporting
Manager Administration
• Administrative Operations
• Team Management:
• Budgeting and Resource Allocation
• Policy Development and Compliance
• Communication and Coordination
• Process Improvement
• Records and Documentation Management
• Vendor and Contract Management
Operations Management & Support
Assistant Manager (Automotive Div)
• Corporate customer retention
• Warehouse / Inventory Management
• Customer services
• Relationship development
• Retail & Corporate Sales Management
• Procurement Support & Supply Chain Management
• Training & Development
• Cross-Functional Collaboration
• Risk Management
• Crisis Management
• Strategic Planning
• Reporting & Analysis
Education
Sochi Technical College
Preston University
Skills
Languages
Endorsements
Zafar is the definition of performance. Someone who always gets the job done.
