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Summary
To utilize my technical and management skills for achieving the target and developing the best performance in firm. I would like to implement my innovative ideas, skills and creativity for accomplishing the projects.
A confident and reliable Technical Support Engineer with 2 years of experience in working with computers and resolving any support issues. I am looking for the situation of My Type of Job into a firm where I am competent to use my proficiency and two years of experience into technical support, Sales,customer service, network security, network administration, technical billing, review contracts or credentials and project installation for the growth of the organization
Experience
System Support & Network Engineer
• Planning, Implementing, maintaining and troubleshooting systems infrastructure solutions in Cisco/Mikrotik
Routers networking.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VOIP
and more
• To manage & provide operational support for LAN (Cable Network)
• Configuration of routers i.e Mikrotik , Linksys , TP-Link
• Implemented routers bridges and load balancing technique on Mikrotik routers
• monitoring and maintaining computer systems
Blocking all useless inbound and outbound traffic with the help of windows firewall and router.
• Configuration of Eyebeam SIP Account
• Outlook Configuration
• To train end-users on the use and features of the various operating systems and applications on the various
platforms.
• Coordinate with vendors and with company personnel in order to facilitate purchases.
• To supervise and participates in computer hardware and software upgrades.
• To set up PC’s for network use. Establish and maintain network users, user environment, directories. Oversees the
management of e-mail accounts.
Technical Support Officer
Key Skills: Outstanding analytical, problem-solving, and troubleshooting ability. Superior communication (oral and written), customer service and interpersonal skills. Both independent and team worker, as required. MS Office proficiency and tracking-software familiarity. Ability to multi-task and prioritize effectively. Poised and patient when dealing with clients. Main Functions: Provided business-clients with efficient support – Responded to phone calls, emails, and in-person requests. Installed software, configured and tested customer PC’s, analyzed functionality of peripheral appendages. Worked closely and effectively with vendors to replace/repair defective hardware and software. Instructed and trained end-users regarding computer literac
Sale Marketing Analysis
Dealing with bank products and campaigns Dealing with ATM Debit card ,Sms Alert, insurances campaigns ,Serves as a basic point of contact for customers with , queries, request, feedbacks etc Prepares daily reports on the daily activities of Customer Care team Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner Develops as well as maintains the relationship with external parties Responsible for proper scrutiny and recording of the complaints received from customers Conducts research and complies answers for informational request from external customers
