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Summary
To gain practical experience as a professional and secure a challenging position in a progressive institution that offers continuous learning and growth opportunities for professional advancement in a multinational environment.
Experience
IT OFFICER
• Managed and Administered Windows XP, Windows 7 and Windows 8.1 workstations and laptops.
• Responsible for technical and economical project execution.
• Supported Microsoft Office 2007/2010 and 2013.
• Implementation of Symantec Endpoint Antivirus.
• Utilized problem solving and troubleshooting to resolve any major issues.
• Responsible for networking issues and maintenance services.
• Installing, configuration, upgrading and troubleshooting network routers, switches, load balancers, and security devices.
• Maintaining company’s network infrastructure. Networking and providing support for Windows issues.
• Making of Policies and Standard Operating Procedures.
• Configuration and testing of any new hardware and software.
• Continuously reviewing performance against Service Level Agreements.
• Setting up new users' accounts and profiles and dealing with
Password issues.
• Escalating unresolved problems to other support staff.
• Evaluating emerging network and security products and technologies.
• Procurement of IT/Networking devices and equipment for business development.
• Purchasing of any IT demands for the company on monthly basis.
• Maintain an inventory of parts for emergency repairs.
• Management of CCTV systems.
Network Engineer
• Responsible for networking, design, installation and maintenance services.
• Supporting users and network administrators over the telephone and by email.
• Maintaining company’s network infrastructure. Networking and providing support for Windows issues.
• Configuration and testing of any new hardware and software.
• Travelling to client sites to help with installs, deployment, and troubleshooting.
• Management of the daily data backup and retrieval scheme.
• Installing and operating Windows desktop and server operating systems.
• TCP/IP networking and hardware maintenance and repair.
• Assisting the network manager with support requests. Ensure computer hardware is safe & complies with health and safety legislation.
• Applying patches in accordance with company procedures.
Interniee
As a trainee gained experience in Broadband Troubleshooting
& Fixing during Industrial Training.
Interniee
Attended Internship Program in Winter 2009.
Interniee
Attended Internship Program in Summer 2008.