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Summary
Dear Concern,
I have maximum experience with sales of different products for major multi-national names of Banks and have been capable of always achieving my targets provided to me. Sales has always been my benefit of work as I posses great communication skills and negotiable talent creating opportunities and satisfying needs.
I have a wide range of experience with customer service, I have served approximately 2 years as a CSR for a government organization handling major traffic on calls. My work has always been not only effective but efficient as well regardless of anytime shifts that were assigned to me. Following standard operating procedures has always been my advantage.
Not only on calls but in person as well I am very productive in handling customers as well as sales. I have recently worked for Baskins Robbins and have completed my 2 years, dealing in all sorts of customer service and correspondence while maintaining the company's reputation and standard.
I hope you will consider me for an interview. Please feel free to contact through any medium.
Experience
Business Development Manager
Cold calling to arrange meetings with potential customers to prospect for new business.
Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
Gaining a clear understanding of customer’s business and requirements.
Making accurate, rapid cost calculations and providing customers with quotation.
Researching the market and related products.
Gathering market and customer information.
Recording sales and order information and sending copies to the sales office.
Reviewing my team sales performance, motivate them to achieve the given targets.
Weakly meetings with my team members , listening them if they are facing any problems regarding anything and taking ideas how to improve the business.
International Business Development Executive
Cold calling & Telemarketing to potential customers to prospect for new business.
Listening to customer requirements and presenting appropriately to make a sale.
Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
Researching the market and related products.
Gaining a clear understanding of customer’s business and requirements.
Recording sales and order information and sending copies to the sales office.
Team Leader
Critically review, analyze and structure the products and attract new business.
Discusses client credit card needs and suggests how to meet those needs.
Coaching and assisting team in resolving complaints about the credit cards or issues.
Develops prospects, acquires new customers and strengthens the relationships with existing customers.
Utilizes sales expertise to build a portfolio of prospective clients and develop an extensive referral network.
Steward
To Serve Customers with a smiling attitude.
To make sure that guests are served as quickly as possible
Keeping workstation clean in accordance to the company’s standards in sanitation and cleanliness
Daily supervision of Stock taking
Achieving daily/weekly and monthly targets in all the promotions.
Achieving sales targets given by the management
Checking stock availability and its re order level and co coordinating with Supplier for paper products, ice creams and cake.
Customer Service Representative
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Sales Executive
Cold calling to get the customers in order to achieve targets given by the manager
Discusses client personal loan needs and suggests how to meet those needs
Describes the terms of getting loans and its repaying installments
Follows leads from other clients who may have interest in getting personal loans.
Assisting clients in resolving complaints or issues that may arise in paying loan installments
Sales Executive
Cold calling to get the customers in order to achieve targets given by the manager
Discusses client credit card needs and suggests how to meet those needs
Describes the terms of use for the cards and the prices
Follows leads from other clients who may have interest in using the credit card
Assisting clients in resolving complaints about the credit cards or issues that may arise during card use
Demonstrates to the buyers how the credit card is used.
