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Summary
Diligent and professional attitude to work and would prove to be a valuable asset to any progressive organization, with analytical, confident and a self motivated person, having an enthusiastic approach to fresh challenges.
Responsibilities in Limton Group of Companies Prepare proposals of annual maintenance contract of Time Attendance System / Security System / Access Control in every month amp send to clients. Conveyance clients about importance of services amp pursue to come under maintenance contract. Make invoices amp follow up for payment as well as Income Tax Challans. Update Clients Database, also maintain manual filing. Meeting with clients at their sites regarding above. Develop business and achieve target 100 Responsibilities in General Traders (Pvt)Ltd. Correspondence with Principal i.e. Toshiba Corporation, RISO (Japan) amp Nuritsu Japan regarding Engineering issues, warranty claim, parts order and so on. Prepared detail of monthly/quarterly/annual basis reports and presentations for Principal amp Management. Managed all telephonic calls received from customers regarding problem occurred in photocopier, printer, facsimile etc. and depute technicians to attend Customeracircs complaint. Also maintain Party Ledger of services amp maintenance of Toshiba Photocopier / facsimile amp RISO printer in computer software and as well as manually. Kept Partywise report of receipt and outstanding Bills. Responsible to send service agreement to customers whose machineacircs warranty/service contract period has expired. All sorts of official correspondence amp Branches Letters. Cleaned, tidy and well maintained workshop and equipments at all times. Developed and maintained good working relationships with clients. Performed other relevant duties as requested by the Engineering Manager. Looked after company provided all mobile connections (more than 200 connections) to staff and kept detail of each connection. Procures, distributes, stores and disposes of supplies. Monitors both supplies and equipment stock, determining needs. Prepare annual increment as per company policy set by management. Prepare price list of accessories for all over Pakistan. Searching new products on web sites.
Experience
Sr. Business Development Executive
Maintaining profitable business relationship with clients.
To provide existing and potential customer with a clear understanding of the aspects and benefits of services contract.
To provide superior services/support to customers in a professional manner
Maintain excellent relations with existing clientele
Targets Monitoring
Coordinate with subordinate
Develop business through Annual Maintenance Contract renewal.
Maintain and build customer relationship for future Contract.
Coordinate internally with other departments (Hardware, software and Special Project) for resolution of issues related to customer and services being offered.
Responsible to ensure the achievement of assigned quarterly targets.
System Support Executive
Prepare AMC proposals of Time Attendance System / Security System / Access Control in every month & send to clients.
Follow up & conveyance clients about importance of services & pursue to come under maintenance contract.
After receiving of contract approval, generate IRF (Invoice Request Form) to issue invoice for payment.
Update & maintain Clients Database in CRM & in Excel File, also manage manual filing.
Presenting Limtons services to current clients through direct communication in face to face meetings, telephone calls, emails and chat.
Make & submit monthly basis reports, also prepare quarterly basis reports & presentation.
Customer Support Office/Computer Operator