As an In-charge of the City Program Unit (CPU) offices at Municipal Corporation, Faisalabad (MCF) / City District Government, Faisalabad (CDGF) and Water & Sanitation Agency (WASA) Faisalabad and performed overall Administration, HRM, Reporting and Financial Management.
Responsible for overall coordination and implementation of targets under Disbursement Linked Indicators (DLIs) at MCF, CDGF and WASA Faisalabad.
Prepared Project Completion Reports (PCRs), Mid-term Progress Reports, Monthly Progress Reports (MPRs) for submission to the Urban Unit and World Bank.
Compiled and evaluated individual consultants/ specialists weekly and monthly progress reports on individually assigned targets under specific DLIs.
Oversee the work and overall progress of WASA and Municipal Corporation associated with PCGIP on WB approved Disbursement Linked Indicators (DLIs).
Implemented action plan for Own Source Revenue (OSR) enhancement of CDGF, MCF, and Parks & Horticulture Authority (PHA) by conducting the Survey of Licence Fee on Trades & Vocations Rental Income from Municipal Properties Classification & Re-classification of Land Use Conversion and Advertisement and Billboards and prepared Survey Completion Reports and Results as well as managed 75 field researchers.
Prepared Bidding Documents and Evaluation Reports and coordinated all Procurement related activities in accordance to the World Bank Procurement Guidelines and PPRA Rules, 2014.
Coordinated all activities between city entities performed during data collection and implementation of Faisalabad Peri-Urban Structure Plan (FPUSP 2015-2035).
Supervised and managed the data entry of 5534 District Faisalabad pensioners and subsequently implemented computerized Pension Management System (PMS) in all three city entities.
Coordinated and arranged 04 high-level Faisalabad Planning and Coordination Committee (FPCC) meetings under the chair, the Commissioner Faisalabad Division.

Overall responsible for the timely execution, coordination and overall supervision of the Northern & Central Punjab and Sindh Field Teams performing spot checks on ATMs, Point-of-Sales, Biometrics Payment Mechanism, and Partner Banks Call Centres under the umbrella of Benazir Income Support Program (BISP) - a social welfare program by the Govt. of Pakistan.
Designed and developed survey instruments (questionnaires) and methodology and led implementation of spot checks activities in the field.
Prepared checklists and guidelines for field teams and timely provision of training material including training of the team.
Conducted random often unannounced field visits to observe how certain activities are being performed, how the payments are made, how the grievances are recorded and the beneficiaries are dealt at BISP field offices in various Districts of the Punjab.
Participated in various workshops and meetings of stakeholders and made presentations on relevant topic as assigned and attend Monthly Project Control meetings.
Planned and conducted field visits at desirable time according to project work plan and provided necessary technical support to Regional Field Managers and teams for smooth functioning of the project.
Prepared reports on BISP Grievance Redress Systems and Mechanisms (GRR) and Spot Checks on (ATMs, Point of Sales (POS), Biometrics Payment Mechanism (BPM), Biometric Verification System (BVS) and BISP & Partner Banks Call Centres).

As a Head of HR & Admin Department

Handled internal organizational matters such as scheduling & organizing meetings & training programs responding to inter-office queries providing support to other departments analysis of attendance & punctuality of staff and responsible for management of fixed company assets.
Implemented local Labour Laws, policies and practices.
Developed and after extensive consultations implemented specific Job Descriptions and Person Specifications and KPIs of various job roles in the company.
Set up a Public Complaint Cell (Call Center) and Toll Free service of 1139 for registration of sanitation and solid waste related complaints .
Supervised and managed complete recruitment cycle and selection policy, contracts, discipline, pay & conditions, training & development and succession planning.
Performed tasks related to Compensation and Benefits Management of the company's employees including management of EOBI and Employee Provident Fund, Social Security.
Developed Organizational and Personnel Development policies and got approved from the Board of Directors.
Prepared and properly maintained and updated Personnel Files in accordance with labour laws and company rules.
Prepared and updated employment forms & necessary documents.
Guided employees regarding benefits, overtime, leave without pay.
Enrollment and management of employees for health and life insurance.
Dealt with Legal & Police Matters including Public Relation, Communication, Employment Offers, and Contract Labour Procedures.
Outsourced the development of various Information Systems and subsequently implemented those systems. This included HRMIS (open source), Inventory Management System, Biometric Attendance System (for company staff and 3250 Sanitary staff), Vehicle Tracking System (for all company and solid waste collection vehicles), and GIS based Vehicle Monitoring System (along with fuel dip stick).

Developed job descriptions, person specifications and key performance indicators / standards for National Highway Authority (NHA) Govt. of Pakistan staff at various levels.
Provided advisory services to NHA management on linking critical performance elements with NHA objectives and to establish performance standards, which measures results.
Developed new Employee Performance Evaluation Report (for initial goal setting, mid-term and final performance review) in-line with the NHA Code and Establishment Divisions guidelines for Performance Evaluation Reports (PERs) and which includes critical elements and performance standards.
Provided support to conduct Workshop on the concepts, options and issues involved in possible wider NHA initiation of an updated PER methodology, Strategic HRD and performance based evaluation systems.
Performed pretesting of data collection tools and implementation procedures for Training Needs Assessment (TNA).
Conducted and participated in interviews, focus group discussion, meetings and data collection activities for training needs assessment in order to identify the performance gaps due to lack of Knowledge, Skills and Attitudes/Abilities (KSAs).
Developed Management Development Programme (MDP) and Technical Development Programme (TDP) for public sector employees in BS-17 & above.
Provided support to various public sector institutions in updating HRD policy and action plan.
Developed policy framework for recruitment, induction, promotion, job assignment and posting of qualified staff.
Reviewed existing Job Descriptions and Person Specifications of Benazir Income Support Program (BISP) employees and developed new Job Descriptions and Person Specifications of selected positions.
Reviewed existing and developed new employment, recruitment, and termination and service rules of BISP employees.
Prepared 6 months Training and Mentoring Plan which was approved by the BISP senior management.