I demonstrate a good level of interpersonal skills. I have flair to pick up modern techniques / technologies and can utilize then dexterously during my performance of duties. I am honest devoted to my work, integrity and respect for people and leader ship, which greatly in my personality.
· Working in Agile software development, where self-organizing and cross-functional teams, as well as the customer/end user develop requirements and solutions collaboratively.
· Expertise in requirement collecting, user research (UX), user narrative authoring, business process mapping, defect analysis and solution in collaboration with product development, as well as end user training to execute the application.
· Managing enhancement requests and escalations, as well as the ability to grasp simple to complicated business requirements and build a technological solution to fulfil those needs that can be implemented.
· Project Requirement Management and Project Coordination & Task Management (Jira & Confluence, ClickUp, Notion, and Miro) Gathering information and troubleshooting Perform Root Cause Analysis, Project Coordination, Project Design, writing a Risk Reduction Plan, Process Optimization and Improvement, and General Approach if necessary, conducting project reviews, managing customer and stakeholder relationships, and monitoring all incoming and outgoing project documentation.
· Capturing, evaluating, and estimating customer business requirements, then converting them into Solution architecture that fits within the customer's business environment and helps them achieve their goals.
System Support Executive, ERP Trainer
IT research paper
Marketing and I.T