Managed 50 staff of both service and kitchen. Trained new and old staff to improve making of drinks and customer service. Improve the standard of cleaning and maintenance overall. Made sure the fresh and timely delivery of all raw material and dairy items for the café. Developed the customer data base. Introduced new food and beverage promotions on daily and weekly basis. Maintained payrolls for the staff. Hired the new staff according to the business requirement and fired clumsy and trouble making staff. Provided leadership to lead the team by setting examples. Provided coaching and facilitation to the new staff during on going operation. Increased the sales about 30 %. Reduced goods cost about 12%. Maintained the grooming standard of the staff. Made sure that staff are fully aware of hygiene standard. Made sure that the fresh food and beverage are being served to the customer. Took feedback from customers to improve and maintain the service standards. Made sure that all equipment worked according to the required standards to store the dairy items and raw material. Focused on FIFO to get rid of expiries and leakages. Focused on daily, weekly and monthly store inventories. Made the integrated business plan to maintain the daily budget for the goods. Focused on cafe's decoration both inside and outside. Trained all floor manager to achieve desired results. Developed positive relation with both owner and staff. Took corrective actions over negligence and violation of policy & procedure of the policies. Implemented new policy & procedure for cash handling to get rid of confusion. Focused on social media marketing to bring awareness about the activities of the café to the customers.

Directly manage 11 employees in various shifts - coordinating scheduling, employee counseling and feedback. Supervise over 10 employees in Nutrition Services. Increased sales 25% in Coffee shop by merchandizing relevant product, adjusting employee schedules to fit the customer needs and training employees about proper deployment. Responsible for maintaining Home deliveries in timely manner by following hygiene guidelines. Ensuring temperature logs are kept updated. Managed all inventory and purchasing of food items, thus reducing inventory by 25%. Responsible for ensuring that all financial (invoices, reporting & daily sales) and personnel/payroll related administrative duties are completed accurately, on time, and in accordance with company policies and procedures. Introduced new food and beverages to meet the requirements of local community. Done the paper & social media marketing for shop's and food & beverage promotions. Hired new staff and took initiative to train them. Developed in store learning coaches. Worked under immense pressure and used the skills at right time & uplifted the team members to produce positive results.

Effectively recruit, manage and mentor all café supervisors. Employ a hand-on management style as necessary to assist in delivering results. Initiate and effectively execute company strategies, programs and promotions. Maintain regular and effective communication with all direct reports and with senior level management .Check and monitor that banking deposits are being made on a regular basis. Monitor the accuracy and completion of all bookkeeping including work schedules, daily cash reconciliation, inventory levels, and payroll control. Ensure that all Joffrey’s staff know and can prepare beverages on the menu in an effective manner, while demonstrating efficiency and minimal waste of product. Ensure that all café team members are knowledgeable and can speak to beverage descriptions, company mission, and how donations are used.(Beverage recipes, café cleanliness& organization, food safety, dress code. Set Ensure team members adhere to operational compliance requirements sales and unit goals, monitor progress to assist in café’s team success. Reviews coffee shop environments and identifies opportunities for improvement in order to provide coaching to the coffee shop management team to take action and achieve operational goals. Recognize good efforts, celebrate successes, Celebrate differences. Effectively communicate and delegate key responsibilities and practices to the café management team to ensure consistency and smooth flow of operation from café to café.Ensure consistent Exceptional delivery of the customer experience. Follow up consistently to ensure accountability.Communicates clearly, concisely and accurately in order to ensure effective operations in all coffee shops.Provides constructive feedback, input and alternate suggestions when necessary to assist in achieving success.• Build a strong productive relationship with the leadership and employees in businesses where we are located. • Manage the business by exhibiting the core values of the company