Summary

After working as a bank operations manager and internal auditor for 5 years, I am equipped with a solid understanding of the bank operation functions, systems, policies and procedures. Directly and/or through subordinates, I am able to manage branch capture, cash balancing, exceptions and/or other retail branch resolution activities for a department or team. The flow of operations must be managed to ensure schedules, processing, and procedures are met and staff are properly trained.

Projects

‘Understanding the MYP’

Experience

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Branch Operations Manager
First Women Bank Ltd.
Feb 2016 - Dec 2018 | Karachi, Pakistan

Work Profile:
 Supervised all banking operations.
 Developed efficient training procedures.
 Ensured that all client account information was kept confidential.
 Evaluated computer banking systems and databases.
 Courteously responded to customer inquires.
 Addressed customer account issues.

Extra Responsibilities:
 Responsible for handling overall branch operations, both front and back office at occasions.
 Well acquainted in all banking activities like Cash, Clearing, Cash Management Services, (CMS), Term Deposits, Savings/Current Accounts, Customer Service and Audit Compliance.

Skills: Management · Supervisory Skills · Decision-Making · Customer Relationship Management (CRM) · Time Management · Branch Banking Operations · Auditing · Microsoft Office

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Chief Internal Auditor
Standard Chartered Bank (Pakistan)
Jan 2015 - Dec 2015 | Karachi, Pakistan

Work Profile:
 Cluster Manager
 Deposition / Getting Realisation of Outstation cheques through counter clearing.
 Deposition / Getting Realisation of Post office cheques
 Deposit Confirmation Tracking.
 Handling a team 5 members.

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Jr. Internal Auditor
Standard Chartered Bank (Pakistan)
Jan 2012 - Oct 2014 | Karachi, Pakistan

Work Profile:
 Sourcing Files
 Look after credit appraisals for the files.
 Recovery too done for the outstanding amounts and cheques return cases.
 Tasking included sales, customer services.

Exposure:
 Good in Credit Appraisal
 Can Convey/Satisfy customers
 Have ideas in Receivables
 Banking operations- cash, clearing, ATM operations

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Guidance Counselor/ School Co-ordinator
English Medium School
Aug 2008 - Jul 2010 | Dubai, United Arab Emirates

English Medium School, Deira, Dubai (Roll 395)
Guidance Counselor/ School Co-ordinator

Key tasks:

- Counselling opportunities for students and staff.
- Career education and guidance for all students.
- Special programme co-ordinator.
- Mentor for beginner teachers and PMS appraiser.
- Organise testing and induction for all new pupils.
- Facilitator for making changes, Abel and SE Contracts.

Education

ACCA Pakistan
Bachelors, Bachelors in Science, BSc Hons Applied Accounting‎
Applied Accounting, Business Administration
CGPA 3.7/4
2012
British Council
Intermediate/A-Level, A-Levels, IGCSE, A-Levels‎
Business Education, Economics, Mathematics
Grade B
2008
British council
Matriculation/O-Level, O-Levels, O-Levels‎
English Language and Literature, Langauge (Urdu)
2006

Skills

Expert 4 Knowledge of Taxation
Expert Accounting
Expert Accounting Knowledge
Expert Accounts Finalization
Expert Accounts Managment Skills
Expert Accounts Receivable Software Command
Expert Admin Operations Management
Expert Administration Knowledge
Expert Administration Skills
Expert Administrative Procedures Command
Intermediate Advance MS Excel
Expert Advocacy
Expert Aesthetic Procedures Knowledge
Expert Agriculture Knowledge
Intermediate Analysis Of Internal Banking
Expert Analytical Skills
Expert Asset Management
Expert Audit Management
Expert Auto Lease
Expert Auto Policies and SBP PRs
Beginner Aviation Rules & Regulations
Intermediate B2B Business Development
Expert Bank Reconciliation on
Expert Banking
Expert Bill Payment Handling
Expert Binding Knowledge
Expert Book Keeping
Expert Bookkeeping Knowledge
Expert BPO Supervision Skills
Expert Branch Administration Skills
Expert Branch Banking
Expert Branch Banking Operations
Expert Branch Management
Expert Brand Activation
Expert Brand Awareness
Expert Brand Management
Beginner Budget Reconciliation
Expert Budgeting
Expert Business Development Strategies
Expert Business Dnvelopment Strategies
Beginner Business Management Solutions
Expert Business Proposition
Expert Business Recovery Planning
Expert Business Strategy
Expert Business Travel Management
Expert Client Dealing
Expert Client Engagement
Expert Collaborative Leadership
Expert Communicatioin and Interpersonal Skills
Expert Compilation of Financial Statements

Languages

Expert Urdu
Expert English