Summary

Experienced Data Analyst having Master’s in Computer Sciences with a passion for translating raw data into actionable insights. Proficient in data collection, analysis, and visualization, with a keen eye for detail and a strong commitment to data accuracy.

Experience

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Executive - Documentation
Zameen Media (Pvt) Limited
Nov 2020 - Oct 2023 | Lahore, Pakistan

 Maintain Customer’s data in CRM
 Maintain & update Inventory of multiple projects
 Prepare client refund & transfer cases
 Prepare Legal Contracts of customer files
 Support to the Recovery team for financial goals
 Coordinate with Tech team to update customer & company portal

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Phone Banking Executive/Data Analyst
FINCA Microfinance Bank Ltd.
Jun 2018 - Nov 2020 | Lahore, Pakistan

* Resolve Customer Complaints
* Handle Customer Queries
* Loan Inquiry
* Customer Accounts Statement

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Phone Banking Officer
Habib Bank Limited
Jan 2017 - Jun 2018 | Lahore, Pakistan

Education

Lahore Garrison University
Masters, Masters in Science, MCS‎
Computer Sciences and Information Technology
CGPA 2.6/4
2016
University of the Punjab
Bachelors, BCS/BS, B.Sc‎
Computer, Computer Science, Physics
Percentage 53%
2013
Lahore Garrison University
Intermediate/A-Level, Intermediate in Computer Science, I.C.S‎
Computer, Computer Science, Mathematics
Percentage 49%
2010
BISE
, Matric in Science‎
Percentage 60%
2008
BISE
Matriculation/O-Level, Matric in Science, Matric in Science‎
Mathematics
Percentage 60%
2008

Skills

Expert Quality Assurance
Intermediate Close Attention To Detail
Expert Customer Service Skills
Expert Database Management 
Intermediate Employee Relations Management
Expert Handling Assignments
Intermediate Human Recourse Management
Beginner Human Resource Planning
Intermediate In Page Desig
Expert Installation and Software Configuration Skills
Expert IT Support Responsibilities
Beginner Payroll Management
Intermediate Problem Analysis
Expert Production Quality Monitoring
Beginner Property Insurance
Intermediate Quality Control Processes Command
Expert Relations Management
Intermediate Software Development
Beginner Strong Analytics
Intermediate Tbricklaying
Intermediate Technical Skills
Intermediate Troubleshooting Skills
Expert Windows

Languages

Intermediate English
Expert Urdu