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Summary
• Carry an experience of more than 5 years in the field of Operations.
• Project Supervision.
• Day by Day Route follow-up.
• Build an improvement in follow-up with Riders and Analysis.
• Very well performed duties of Data Entry Operator during accidental leaves of four months.
• Took part in all managerial Operational activities.
• Got promotion on the basis of excellent performance.
• Very well done Operational restructuring in the region most conveniently and got positive reception at the time of its implementation
• Most convenient and applicable Operational record keeping process introduced and imple-mented
• Got selected for the internal training professional by train the trainer program.
• Excellent communication skills and system knowledge
• Excellent customer handling skills
• Best observer, SOPs writer and implementer.
• Excellent team developer and motivator.
• Restructuring of operation by disintegrating into two parts.
Experience
Mailing Officer
Working as a Officer in Bank Alfalah Consumer Head Office Lahore Pakistan.
Bank Alfalah Mailing Department Responsibilities.
Daily Returned Debit and Credit Card Analysis.
Daily distribution of Returned Cards in officers for working.
Responsible for reconciliation of monthly Paper and E-statement of Credit Cards.
Daily Re-book sheets making for official records and for Internal and External Audits.
Maintaining the records in hard copies with proper receivings in files.
Daily Audit of Credit and Debit Cards Bookings by TCS and LCS.
Responsible for uploading the all Order, Booking and Delivery data of Fresh, Renewal, Rebook Debit and Credit Cards on Bank Alfalah Helpline Software ( CTS ).
Pepsi Project Executive
Pepsi Project Responsibilities (Raaziq International) ________________________________________
• Daily Data Entering of Inward and Dispatched Materials.
• Team supervision & attendance maintaining of team members.
• Maintaining strong follow-ups on the Emails with Pepsi ( Riaz Bottlers Pvt Ltd ).
• Daily Stock maintenance & Cleanness Check.
• Daily Stock taking summery preparation to avoid any short/excess of Material.
• Responsible for Stock/ Aging Batch-Wise / Transaction Summary of Inward and Dispatched Vehicles / team attendance / team activities Report sharing with all management of Raaziq International Pvt Ltd & Pespi Cola ( Riaz Bottlers Pvt Ltd )
Project Executive
Telenor Bill Delivery Project Responsibilities (TCS) ________________________________________
• Project In charge for Telenor Pakistan Pvt Ltd.
• Outgoing calls on bill not received complaints, ensuring whether it is a valid BNR request or a Duplicate bill request and later communicating the same to customer relations through BDM team.
• Compilation and reporting of Delivery Proof received from regional TCS offices against New and Duplicate persona bills.
• Analysis to develop techniques that can reduce bill not received complaints.
• Out bounds calls for the Reconfirmation of bill delivery proof through random selection.
• Interaction with Bill Delivery Management team for Address Verification against the BNR complaints.
• Maintaining strong follow-ups on the Emails and on the not connected calls for further pro-cessing.
• Log maintenance of daily displacement to TCS.
• Monitoring of customer complaints from corporate sector ensuring their smooth, timely resolution and analysis to avoid re occurrence of the event.
• Worked in CRM, ORACLE and extracting data from different queries.
• Strong interaction with the entire TCS network and with the Corporate Customers.
• Supervising of all the operational Tasks of the TCS starting from the Dispatching till the de-livery of the bills.
Project In-charge
Telenor Sim Delivery & Easy Paisa (Mobile Wallet) Project Responsibilities (CCS)________________________________________
• Project In charge of Telenor Sim Delivery & Easy Paisa ( M-Wallet ) Project.
• Outgoing calls on Sim/Easy Paisa ( M-Wallet Package )
• Daily Route planning of Riders.
• Daily Rider/ Couriers/Drivers Fuel up-date
• Day by Day Follow-up with Couriers personally and on calls.
• Daily Mailing about all queries of Project.
• Special follow-up on urgent and Special Pickups & Deliveries.
• Daily file updating on all queries related with Project.
• Compilation and reporting of Delivery Proof received from regional CCS offices.
• Analysis to develop techniques that can reduce Complaints.
• Out bounds calls for the Reconfirmation of Sim Delivery & Easy Paisa ( M-Wallet Package) proof through random selection.
• Maintaining strong follow-ups on the Emails and on the not connected calls for further pro-cessing.
• Log maintenance of daily Activities.
• Monitoring of customer complaints from corporate sector ensuring their smooth, timely resolution and analysis to avoid re occurrence of the event.
• Strong interaction with the entire CCS network and Telenor Team.
• Supervising of all the operational Tasks of the CCS starting from the Dispatching till the de-livery of the Sim & Easy Paisa ( M-Wallet Package )
• Daily personally follow-up with Lahore Riders Team for deliveries.
• Attendance and fuel updating of Riders on daily basis.
Data Entry Operator
• Experience as a Data Entry Operator in Corporate Courier Services Pvt Ltd.
1. Daily Courier Sheets data Entry
2. Daily CSD Data Entry
